Dynamic IT Support / IT Technician / Application Support
- Recruiter
- Bluetownonline Ltd
- Location
- Birmingham, West Midlands, England
- Salary
- £20000 - £22000 per annum
- Posted
- 27 Apr 2016
- Closes
- 25 May 2016
- Ref
- TCBE-05
- Contact
- Alanna Doyle
- Sectors
- IT
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: First and Second Line IT Support / Application Support
Location: Bordesley Green, Birmingham
Salary: £20- 22k per annum
Job Type: Full Time, Permanent
The Company are leading Builders and Plumbers Merchants that are experts in the design and installation of kitchens, bathrooms and Bedrooms, with 4 sites across the Midlands and Worcestershire. They are very much a family company. The four brothers who own the business can still be found 'at the coal-face' serving customers and handling enquiries.
At present the company employs almost ninety staff, and has three more branches across the Midlands; currently they are looking for an experienced IT Support Technician to support satellite branches as well as head office
Key Responsibilities:
- Day-to-day support of ERP and other Business Management Software
- Receiving, processing and monitoring fault reports.
- Support to local branches and head office in all aspects of IT either over the phone or by site visit.
- Provide basic diagnosis or resolution using appropriate support tools, where provided, and obtain appropriate levels of detail for escalation.
Key Requirements:
- Experience in Network and Hardware support.
- Knowledge of Intact preferable.
- Educated to a Degree Level (desirable)
- Excellent customer service skills: Strong Interpersonal skills and the ability to listen and communicate effectively with people at all levels
- Good organisational skills
- Work calmly under pressure
- Be able to follow projects\tasks through and follow up where necessary
Please click the APPLY button to send your CV and Cover Letter for this role.
Please be aware that, since relocation packages and sponsorship will not be provided for this role, only candidates eligible to live and work in the UK will be accepted.
Candidates with the experience or relevant job titles of: Application Support, Windows Support, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, IT Support Technician, Desktop Support, 1st Line Support Engineer, 1st Line Support, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.