Customer Service Advisor

Due to growth and internal progression, our client has a number of full time vacancies at our Bolton site for Customer Service Advisors with a flair for spotting sales opportunities.

The basic salary package starts at £14,560.00 (pro rata based on 37.5 hours)

£7.44 per hour + uncapped commission.

Hours of work:

37.5 hours per week (5 days per week, which may include weekends).

8.30am to 5.00pm on weekdays, 9.00am to 5.00pm on Saturdays and 10.00am to 4.00pm on Sundays.

Start Date: 14 March 2016

Training course days & time: Monday to Friday 8.30am to 5.00pm with 1 hour for lunch each day for 4 weeks.

What's the Inbound Customer Service Advisor role all about?

The main aspects of this role are to receive inbound calls from customers who wish to arrange a repair for their domestic appliances over the telephone, after building a rapport with the customer and completing the appointment you will be targeted to sell them a variety of products that match the customers' requirements.

What will my responsibilities be?

• As a Customer Service Advisor you will achieve and exceed targets and KPI's by using your exceptional service and objection handling skills
• You will have a passion for Customer Service and show a positive approach to a target driven environment
• Demonstrate a dynamic attitude of relentless determination to achieve customer satisfaction and spot sales opportunities.
• To be flexible when required to complete other ad-hoc tasks for the business.
• Taking ownership of individual and team targets

What skills do I need to have?

• Ideally experience in a Customer Service or telesales background
• Ability to organise own time and to prioritise when faced when multiple tasks
• Ability to clearly communicate with both customers and colleagues
• To be highly self driven
• A strong team player
• Computer literate
• Excellent verbal and written skills
• Ability to sell and spot sales opportunities
• Determination to succeed
• Must be reliable and punctual
• Have a can do attitude
• Ability to show empathy and build rapport
• Results orientated

Benefits:

• 25 days holiday (pro rata) plus bank holidays
• Breakout area with internet café and games station
• Childcare vouchers
• Free onsite parking
• Discounts on products plus plenty of other staff-only offers

How to Apply

To apply for this position, please click on 'Apply' and follow a short application process.