Customer Service Advisor - Redhill
- Recruiter
- BCT Resourcing
- Location
- Redhill, Surrey
- Salary
- £17,500 per annum
- Posted
- 23 Apr 2016
- Closes
- 21 May 2016
- Ref
- 1257565
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
Redhill, Surrey
£17,500 + 7.5% shift allowance
Our client are looking for Customer Service Advisors to join their rapidly growing Contact Centre.
Their contact centre operates between 7am and 9pm, 365 days of the year.
You will need to commit to full time training for the first 4 weeks, 9am – 5pm Monday to Friday.
As a Customer Service Advisor, your role will be focussed on providing advice to customers in the provision of emergency motor/home assistance services, to customers of the company's clients in the UK. You will be liaising with theirr approved suppliers and contractors throughout the UK.
Their culture is energetic and customer centric, meaning that their employees thrive on making their customers feel safe and secure. They understand that the opportunity for career development at every level is central to their business success, allowing their people and their business to grow. They are looking for people who are motivated by on taking responsibility in a fast-paced environment where opportunities to develop and progress are encouraged.
Role Responsibilities
* Answering calls from customers about their motor breakdown or home emergency insurance
* To deliver high quality customer service
* Provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise and training.
* Ability to use initiative as well as all information resources available
* Ensure the customer expectations are met and exceeded on every call so as to successfully complete every case
* Know when to refer to colleagues and / or managers
* To understand and apply the complaints and compliments procedure To Deliver an Efficient Service
* Answer calls adhering to standard response times protocols etc
* Process cases in accordance with department procedures and agreed authority levels
* Deployment of cases to appropriate and approved suppliers
They are looking for…
* Excellent customer service and communication skills
* Willingness to solve problems to ensure our customers are treated fairly
* A proven ability to manage conflict and difficult customers
* Excellent organisational and time management skills
* A team player
* The ability to deliver results to agreed customer standards
* Strong keyboard skills
Company Benefits
* Company Pension Scheme
* Family Travel Insurance
* Motor Breakdown Insurance
* Home Emergency Insurance
* 24hr Access to the Company Concierge Service
* Private Medical Insurance
* Life Assurance<
* Company Shareplan
* Competitive salary plus annual bonus
* 22 days annual leave, increasing to 27 days by 5th year of service (plus bank holidays)
* Fantastic opportunities for internal progression
If you feel that you meet the criteria, please apply!
Redhill, Surrey
£17,500 + 7.5% shift allowance
Our client are looking for Customer Service Advisors to join their rapidly growing Contact Centre.
Their contact centre operates between 7am and 9pm, 365 days of the year.
You will need to commit to full time training for the first 4 weeks, 9am – 5pm Monday to Friday.
As a Customer Service Advisor, your role will be focussed on providing advice to customers in the provision of emergency motor/home assistance services, to customers of the company's clients in the UK. You will be liaising with theirr approved suppliers and contractors throughout the UK.
Their culture is energetic and customer centric, meaning that their employees thrive on making their customers feel safe and secure. They understand that the opportunity for career development at every level is central to their business success, allowing their people and their business to grow. They are looking for people who are motivated by on taking responsibility in a fast-paced environment where opportunities to develop and progress are encouraged.
Role Responsibilities
* Answering calls from customers about their motor breakdown or home emergency insurance
* To deliver high quality customer service
* Provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise and training.
* Ability to use initiative as well as all information resources available
* Ensure the customer expectations are met and exceeded on every call so as to successfully complete every case
* Know when to refer to colleagues and / or managers
* To understand and apply the complaints and compliments procedure To Deliver an Efficient Service
* Answer calls adhering to standard response times protocols etc
* Process cases in accordance with department procedures and agreed authority levels
* Deployment of cases to appropriate and approved suppliers
They are looking for…
* Excellent customer service and communication skills
* Willingness to solve problems to ensure our customers are treated fairly
* A proven ability to manage conflict and difficult customers
* Excellent organisational and time management skills
* A team player
* The ability to deliver results to agreed customer standards
* Strong keyboard skills
Company Benefits
* Company Pension Scheme
* Family Travel Insurance
* Motor Breakdown Insurance
* Home Emergency Insurance
* 24hr Access to the Company Concierge Service
* Private Medical Insurance
* Life Assurance<
* Company Shareplan
* Competitive salary plus annual bonus
* 22 days annual leave, increasing to 27 days by 5th year of service (plus bank holidays)
* Fantastic opportunities for internal progression
If you feel that you meet the criteria, please apply!