Retail Store Manager

Title: Retail Shop Manager – Blackburn

Reporting to: Head of Retail

Hours of work: 35 hours per week - Monday to Saturday: flexible to needs of business

Overall objective

• To manage a professional charity retail outlet.
• Assume day to day responsibility of all aspects of retail operation.
• Promote high standards of service to customers and donors to achieve sales targets.

Administration

• To ensure till procedures are followed and all cash handling is in accordance with NWAA policy.

• To ensure cashing up and banking procedures are followed and records are kept and submitted.

Volunteers

• To manage and lead all volunteers in achieving the objectives of the shop.

• To maintain a rota to ensure the shop is fully staffed, and supply the Head of Retail with weekly volunteer hours.

Recruitment

• To liaise with the Head of Retail on staffing levels at all times.

• To ensure that best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
• To follow NWAA Volunteer Recruitment Policy.

Training

• To conduct regular structured training sessions for all staff to include customer service, sorting and pricing, till procedures and cash handling.
• To identify individual development needs.
• To develop each individuals full potential through training and coaching.

Customer Care

• To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
• Ensure all volunteers are trained in Gift Aid procedures.

Stock and Stock Control

• To ensure that the quality of donated stock put out for sale is of the standard required.
• To ensure that the pricing and ticketing policy is adhered to.
• To ensure that coding and culling procedures are followed.

Bought in Goods

• To ensure stock is checked, placed on sale and displayed prominently with point of sale materials.
• To ensure the correct procedures are followed for recording sales and stock control.

Display and merchandising

• To maintain a high standard of window and internal display and presentation of stock.
• To maintain a high standard of cleanliness and tidiness in all areas of the shop.
• To ensure that special window and other merchandising instructions are complied with.

General

• Comply with Health and Safety legislation in accordance with Foundation policy.
• To ensure the notice board, message book and display posters are up to date and in a suitable condition.
• To take responsibility for organising in store promotions and events.

PERSON SPECIFICATION

Education / qualifications / knowledge

A good standard of numeracy and literacy E

Knowledge of the principles of good customer care E

Work effectively with others towards common goals and targets E

Experience

Significant customer service experience working within a retail environment E

Experience of Charity shop retailing D

Experience of working with volunteers D

Skills and Abilities

Able to work on own initiative E

Strong interpersonal skills and ability to communicate effectively with a diverse range of people E

Ability to recognise stock potential to generate income E

Knowledge of product pricing E

Good administrative and organisational skills E

Ability to handle money, keep records and organise work E

Ability to work as part of a team E

Ability to motivate others E

Personal Qualities

Self-starter, motivated and positive E

Target driven E

Trustworthy and honest E