Temporary Customer Services Advisor - Cardiff

Temporary Customer Services Advisor – FTC 6 Months
Cardiff

Reporting to:

• Customer Services Team Leader

Objective:

Accurately manage the receipt, processing and oversee delivery of orders from all UK and non-UK customers. Able to ensure the department will function seamlessly in the absence of the Team Leader.

Responsibilities:

• Receive, correctly interpret and accurately process orders by telephone, fax and email.
• Liaise with the warehouse, finance and other departments to facilitate a high quality customer service.
• Report and act on customer service complaints, goods returned. and raise appropriate credit notes
• Organise product samples and literature to be sent to customers who request it and follow up by telephone.
• Assist in preparing Customer service protocols and system development.
• Service the standing order customers in line with the current pricing structure.
• Up-sell both existing and new products and services to existing UK customers.
• If required follow up mail-shots and customer requests, by telephone to convert prospects into sales.
• Prepare pro-forma invoices for UK and Export in the required currency.
• Any other duties as and when required.

Measure of Performance

• Accurately process and oversee delivery of all orders and sample requests from UK and non UK customers.
• Accuracy of documents prepared such as pro-forma invoices and credit notes.
• Ability to seamlessly manage the Customer Service department in the absence of Team Leader.
• Retention of and up-selling to standing order customers in line with new pricing policy.

Package

• £16,233 per annum
• 23 days holiday
• £750 annual bonus, pro rota
• Pension, after three months service

Working Hours

• 09:00 – 17:00 Monday to Friday, including an unpaid 30 minute lunch break.