Customer Service Advisor

Customer Service Advisor

Salford, M5

£15,000 - £15,250 + Bonus Scheme after 3 months

Hours - 8:30am-5:30pm; 9am-6pm 

Training- Full time 3 weeks

Our client, one of the UK’s leading Outsourcing specialists, is searching for experienced Inbound call handler for their inbound call handling services. Acting on behalf of their clients they manage calls as part of their outsourced call centre services providing callers with a 24hr team to manage their clients’ calls, taking incident details & where required escalating the incident by either transferring the calls or dispatching an onsite visit.

This is a highly varied role enjoyed for individuals with experience of managing a high volume of important and sensitive nature calls. The role requires diligence professionalism & empathy together with composure, focus, and an overall willingness to understand the requirements of the caller and act accordingly to the information given. 

What will I be doing as an Customer Service Advisor?

•Managing upwards of 150 calls a shift 

•Taking all information diligently from the calls

•Acting in accordance with the escalation process to resolve matters quickly

•Record all caller information in the CRM in real time

•Providing outstanding service via to both the callers & our clients alike 

•Identifying and passing on incident calls to relevant people

What will I need to apply?

•A very professional manner and a demonstrated commitment to providing excellent customer service

•Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output

•Excellent computer,

•Demonstrated ability to effectively deal with callers issues/ complaints, including, patience, 

•Strong written and verbal communication skills

•Good team player including the demonstrated ability to contribute to and foster a positive work environment

And look at the benefits on offer: 

Monthly bonus

Incentive package

Career Progression 

Pension scheme 

Plush working environment

So if you wish to be considered for this superb opportunity click ‘apply’. You will receive an email shortly after your application which you will need to read. If you don't hear from them within 2 weeks, then your application hasn't been successful.

You must be eligible to work in the UK. 

Suitable skills/experience: Inbound Call Handler, CSA, CSR, Call Centre Agent