English/Multilingual Customer Relations Executive

We have an exciting opportunity for an English/Multilingual Customer Relations Executive to join our team based in Manchester. The role is a permanent position and we have both full and part time roles available. We are offering the successful Multilingual Customer Relations Executive a salary of £17,500 - £28,600 per annum depending upon experience.

Are you looking for a unique opportunity working for Bentley, one of the most prestigious luxury brands in the automotive industry, to provide their discerning customers with a premium personal service?

As part of our brand new team of highly skilled team of experts you will deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble.

Multilingual Customer Relations Executive – Role Overview

You will develop an exceptional understanding of the range of vehicles and services to fully embrace Bentley’s brand values so that you can provide the ultimate service to every customer and ensure that their experience  goes ‘beyond the car’.

You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for Bentley customers.

Working as part of a dedicated team of service professionals you will handle multiple contacts through a variety of communication channels to provide a truly blended service.

We are looking to recruit Customer Relation Executives with the following languages:

- English

- French

- German

- Spanish

- Italian

- Russian

- Arabic

- Mandarin

Skills & Experience Required of our Multilingual Customer Relations Executive:

- Highly skilled multilingual experts across all communication channels

- All specialists language speaker must also be able to communicate in English across all channels to the required standard

- Previous experience of working for a premium brand within an office, retail or hospitality      environment

- Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships

- A confident and articulate telephone manner in English and your specialist language

- Be able to demonstrate strong problem solving capabilities

- The ability to empathise and really put yourself in the customer’s shoes

- The ability to be a team player

- Evidence of a proactive “can do” approach.

- Excellent planning and organisation skills.

- Strong administrative skills with a keen eye for detail

- A passion for the Automotive world is highly desired

Multilingual Customer Relations Executive - Working Hours & Salary

English Customer Relation Executives – Up to £17,500pa

- Monday – Sunday between 8am – 6pm (37.5 hours per week)

All other European Customer Relation Executives – Up to £22,000pa

- Monday – Sunday between 8am – 6pm (Full time & Part Time opportunities available)

Arabic Customer Relation Executives – Up to £22,00pa

- Monday – Sunday between 6am – 3pm (Full time & Part Time opportunities available)

Mandarin Customer Relation Executives – Up to £28,600

- Monday – Sunday between 11pm – 8am (37.5 hours per week)

If you believe you have the passion, drive and determination to succeed as our new Multilingual Customer Relations Executive then click ‘Apply’ today, we would love to hear from you!