Customer Service Assistant ( Marshal)
- Recruiter
- TeamSport Holdings Limited
- Location
- LS10 1NQ, Leeds
- Salary
- upto £7.25/hr + bonus & company benefits
- Posted
- 13 Apr 2016
- Closes
- 11 May 2016
- Ref
- Leeds Marshal
- Sectors
- Retail, Seasonal & Adventure, Sport & Leisure
- Contract Type
- Permanent
- Hours
- Full Time
TeamSport Karting Ltd is fast, furious and growing. Our Leeds, West Yorkshire track is now recruiting for 2 part time Customer Service Assistants / Marshals on fixed hour contracts. Shifts are available Monday - Sunday including weekend and evenings.
So…Are you passionate about putting our customers on pole position? Are you a professional, team player who enjoys having fun? Do you want a career in the next big thing? Then we are the company for you.
Teamsport is a fast growing leisure business, already with 17 exciting tracks across the UK we will be opening more this year. We look for talented, customer focused individuals, with a desire to succeed. In return we offer a fun place to work, great bonuses, NVQs and career progression.
Our customer service jobs involve marshalling the go karting events on track, whilst providing outstanding customer service and maintaining safety standards. The job involves enthusiastically helping customers into their karts, checking race suits and helmets are fitted correctly and giving customers clear flag indications of what is happening during the race. You will also be there to help give advice and encouragement and help customers achieve the best experience possible during their time with us.
We are looking for someone with 6 -12 months experience in a 7 day/week customer service environment ideally within the leisure sector. So if you have what it takes to work in a fast paced, customer focused environment and have a passion for the Motorsport industry then this is the job for you!
Please be aware that this role includes evening and weekend shifts.
We reference all new employees with an external referencing company.
Duties:
- Compliance with all operational, track and safety procedures
- Delivering exceptional customer service
- Maintain a clean and presentable track at all times
- Ensure that the TeamSport values are integral to all activities
- Supervise and organise track marshals
- Ongoing contribution to sales of new track days and memberships
- Administration of daily check sheets, fuel sheets, event sheets and signing in sheets
Person Details:
- Good standard of education to NVQ level 2 or similar
- 6-12 months experience in 7day/week customer service environment
- Good interpersonal skills
- Knowledge of operational procedures
- Organisational skills
- Strong communicator
- Attention to detail
- Ability to work under pressure
Benefits:
- 20 days holiday
- Team bonus
- NVQ training & qualifications
- Free parking
- Staff discounts
- Progression & training available to all staff