Debt Collections Executive

We are currently recruiting a Debt Collections Executive for this well known financial services company. Due to continued business success, they are looking to recruit an experienced Debt Collections Executive, who will be based at their Newport office and join part of a friendly and very productive team.

As part of this team (and with your prior experience in a similar role), you will quickly become an integral part of the business, assisting customers in financial difficulty. You will make outgoing and receive incoming calls, negotiate payment plans, update the system and ensure the best customer experience at all times to promote a positive company image.

Your previous experience will be rewarded with a generous basic salary, as well as additional incentives and benefits.

Key Responsibilities:

• To work through a queue of collections cases which will involve every stage of arrears from initial default to pre-litigation
• To make outbound and receive inbound calls from clients unable or unwilling to maintain payments
• Negotiating payment plans to match client budgets and company requirements
• Working within agreed SLAs and to challenging targets
• Working within all company guidelines and with 100% adherence to FSA guidelines

We are also looking to consider candidates with a strong background in Financial Services, Sales, or roles which involve negotiation.

All candidates must be able to pass a credit check