1st Line Support Engineer/ 2nd Line IT Support Technician
- Recruiter
- Bluetownonline Ltd
- Location
- Ruddington, Nottinghamshire, England
- Salary
- Negotiable
- Posted
- 12 Feb 2016
- Closes
- 11 Mar 2016
- Ref
- ESPM-04
- Contact
- Alanna Doyle
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Support Engineer
Location: Ruddington, Nottingham, NG11
Salary: Competitive
Hours: 37.5 Mon to Fri - 10am to 6.30pm
The company is a rapidly expanding global software company based in Nottingham. They are looking for a hardworking, dedicated 1st and 2nd Line Support Engineer who has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across our English speaking countries.
Job Role:
The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation.
Key Responsibilities:
The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas:
- Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012
- Networking & Software Installation skills
- Apple OSX and Apple Remote Desktop (advantageous)
- Thin Client and Virtualisation (advantageous)
- Delivering support via the web to technical and non-technical customers
- Answering support tickets via Helpdesk and or telephone
- Contribute content for knowledgebase
- Investigative and analytical skills for troubleshooting
Required Skills / Experience / Qualifications:
The successful candidate should also possess the following traits:
- Enjoy working with others in a team atmosphere and
- Positive contributions to the organisation beyond the scope of normal responsibilities
- Prefer a fast-paced working environment
- Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Infrastructure Services Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support will also be considered for this role.