Receptionist

Experienced Receptionist required immediately to work in a busy Physiotherapy practice in Bromsgrove with a starting salary of £8.00 per hour

Catherine Adams Physiotherapy was established in Bromsgrove in 2006.

It offers a friendly experienced approach to all patients attending. The practice has grown successfully in this time with Catherine and 5 Associate Physiotherapists.

The practice treats a wide range of musculo-skeletal conditions e.g. spinal conditions including whiplash, sports injuries, post surgery condition, ACL repair, rotator cuff repair, joint replacements and repetitive strains.

They are now looking to recruit a Receptionist to become a part of their team.

Job Role:​

It is essential that individuals are flexible in their approach to their duties as it is a small team with an "all hands on deck" style required each day.  Below is a sample of some of the elements of the role:-

• Answering all incoming telephone calls; diverting them as appropriate, and/or taking and passing on messages;
• Making appointments via the computerised system;
• Dealing with all incoming and outgoing patient notes including data inputting in a timely manner;
• Dealing with all telephone queries/requests from patients and acting as the liaison with the Physiotherapists as necessary;
• Greeting patients and dealing with any queries or requests;
• Supporting and assisting the Physiotherapists during practice times;
• Assisting patients with registrations and processing the paperwork;
• Ensuring the necessary paperwork and forms are stocked as necessary;
• Maintaining stationary and sundry stock item provisions;

Skills & knowledge required:-

• Previous experience of working in a small but busy customer facing Reception;
• Minimum GCSE's or equivalent in Maths and English at Grade C;
• Significant experience of working with Microsoft office - in particular Word, Excel and Outlook;
• Attention to detail and ability to prioritise tasks;
• Strong inter-personal skills;
• Excellent customer service and telephone manner;
• A strong team ethic with a willingness to be flexible and undertake duties as required;
• A high level of confidentiality is essential with this role;

Hours of work and terms:-

• Hours will be 33 per week -  with a varying work pattern Monday to Friday. There may also be a requirement to cover some Saturday mornings;
• Annual leave is 20 days per annum plus statutory holidays;
• Starting salary will be £8.00 per hour;