Claims Validation Team Manager / Team Manager

Job Title: Claims Validation Team Manager

Location: Folkestone

Closing Date: 7th March 22.59

Job Summary

We have an extremely exciting opportunity for someone who is wishing to develop their career further within the Claims Department. Are you a highly motivated and organised self-starter? Do you have confidence and a passion to assist individuals in reaching their full potential? Are you a fast learner who can prioritise workloads in line with operational requirements? Do you like to do things properly? If your answers are yes, then don't miss this exciting opportunity! You will be responsible for one of the Claims Validation Teams and your day to day responsibilities will include:

• Ensuring monthly 1-2-1's are completed
• Monitoring the daily work position to keep tasks within service level agreements
• Ensuring work is prioritised when resource is affected
• Ensuring Fraud Champions are a visible and reliable presence in all Claims teams

Requirements:

• Results and Quality Orientation
• Leadership and Management
• Communications - Oral and written
• Customer Focus
• Team Work
• Adaptability
• Planning and Organising
• Problem solving
• Leadership
• Influencing and Negotiating
• Business/Market awareness.

Responsibilities:

• Manage and control resources and daily operations by planning and reviewing predefined standards. Motivate, develop and coach team members through appraisal and feedback to fill their potential.
• Establish relevant and timely communication with internal and external customers to ensure that performance standards are met.
• Communicate company and departmental business objectives to staff at all levels in all areas of the business.
• Role model the company values to all staff.
• Be accountable for team performance
• Keep own knowledge up to date via continuous personal development.
• Ensure effective tracking and reporting systems are in place.
• Identify product, process and systems improvements and make recommendations to Senior Managers.
• Involvement in budget and planning cycles.
• Actively manage staff to ensure their behaviours and performance allows them to meet targets.
• Actively manage the workflow to ensure it meets customer standards.
• Communicate through open and honest feedback.
• Manage and control team activity by formulating, measuring and evaluating key objectives in partnership with line manager.
• Actively recruit staff while promoting staff retention to maintain headcount.
• Ensure planning of team activities is clear and that resources are sufficiently trained for business needs as well as liaising with other departments as and when necessary.
• Set performance targets for all direct reports.
• Coach team members on products and processes.
• To actively manage all aspects of the team performance to ensure delivery of all business objectives. Is able to ensure all team members have the requisite level of competence to meet current and anticipated business needs.

Please click the APPLY button and CHECK YOUR EMAILS for the link to the careers page.

Candidates with experience of; Claim Handler, Claims Manager, Customer Claims Executive, Claims Account Manager, Claims Validation Manager, Claims Account Manager, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician will also be considered for this role.