Administrator

A fantastic opportunity is available for a confident and friendly Administrator to join one of the UK’s fastest growing companies that provides e-learning and software to over 500 organisations and over 2 million learners nationally. Based in Ilkley, West Yorkshire, the successful Administrator will join the company’s LMS1 team.

As an Administrator you will work closely with the IT Support Manager and divisional teams to ensure the efficient and effective output of work via the LMS1 and website teams. You will test and check work to aim for zero defects and will act as the subject matter expert/internal support for self-registration and websites with good knowledge on LMS1. The successful Administrator’s main duties will include, but will not be limited to: 

• Working with IT Support Manager and developers to ensure effective delivery of products
• Being the go-to person for self-registration and website queries
• Attending weekly planning meetings and taking action points from the meetings
• Organising/planning/prioritising work for the next week’s sprint
• Carrying out quality checks on work produced and testing the final product including proof reading
• Updating user guides and other documents where necessary
• Providing updates to divisions within the business and managing their expectations
• Managing/prioritising tickets submitted
• Adding specifications to the technical backlog
• Carrying out administration tasks such as reporting/logging data in spreadsheets
• Following processes and coordinating tasks in order to fulfil each request
• Sending emails to keep divisions up to date on website releases and other important news
• Supporting the IT Support Manager with any projects and administrative tasks as required
• Other work associated with new products, new services or new working practices – as they are identified

To be considered for the Administrator position, suitable administrative qualifications would be beneficial, although relevant experience will be considered. In addition, you must possess the following key skills and experience:

• Ability to work in a fast paced, demanding role
• Exceptional attention to detail
• Efficient and strong problem solving skills
• Self-starter, able to use own initiative and be proactive
• Strong verbal and written communication skills
• Great team player
• Excellent organisational skills with the ability to prioritise
• Ability to manage conflicting workloads
• Ability to complete tasks on time and to agreed standards
• Ability of chasing up on tasks and activities delivered by others
• Computer literate including Outlook and Microsoft Office

If you are interested in this exciting opportunity to become an Administrator based in Ilkley, West Yorkshire please send your CV with a covering letter explaining why you believe you are suitable for the position.

Additional information: Package includes clear progression framework, individual & team incentives/rewards, comprehensive induction & ongoing training, 3% matched contribution Pension Scheme, Simply Health Plan, Life Assurance and Childcare Vouchers.