Customer Support / Website Administrator

An exciting opportunity has arisen for a Customer Support / Website Administrator based in Wellingborough, Northamptonshire to join PGS Gifts Ltd, an online retailer of giftware.

As a Customer Support / Website Administrator, your duties will include:

• Administering website, updating products, prices, etc.
• Contacting existing/future customers to inform catalogue updates, new products, etc.
• Create quotations upon enquiries, liasing with customers, receive payments and follow up orders from start to finish
• General bookkeeping, office administration / filing / ordering stock, office suppliers.
• Liase with production team and suppliers
• Processing orders
• Responding to both presales and after sales enquiries through helpdesk, email, live chat and telephone.

An ideal candidate will hold the following skills and experiences:

• Must be self-motivated, able to work under pressure in a varied role and have a 'can do’ attitude at all times.
• Customer service driven with excellent all round communication skills and must be fluent in English, both written and spoken.
• Experience in administering websites, managing products, updating details, etc.
• Is able to troubleshoot issues and resolve effectively.
• Has a general understanding/interest in gifting industry.
• Have excellent organisation skills.
• Excellent computer literacy including MS Office, accuracy and attention to detail.
• Must be punctual, reliable, flexible and trustworthy.
• Must be able to travel to attend fares, shows, etc. (transport is provided)

In return you will receive a salary of £16,000 - £19,000 per annum.

recruitx ref: 50401403 / INDLP