Quality Assurance Fabric Inspector

This is an opportunity to join an award winning UK textile innovator, independently owned, specialising in the design & manufacture of contract upholstery fabrics. The company is based West Yorkshire's textile heartland, with additional manufacturing in Lithuania & Nottingham, from where it extends global reach into some 80 countries worldwide via established offices, warehousing & distribution channels in Europe, North America, China & Australia. The company sells over 8 million metres of fabric a year for use in commercial offices, banks, universities, NHS, cinema, auditoria & transportation applications in buses, coaches, trains & underground.

Recognised for product & environmental innovation, they are a four-time Queen's Award winner & a current holder of the Queen's Award for Enterprise in Sustainable Development. The company employs about 650 people & is accredited to ISO 9001 (quality), ISO 14001 (environment) & OSHAS (health & safety).

They now have a great opportunity for a talented QA Fabric Inspector to join the Quality Department at their Meltham site.

Purpose
Identify, investigate & assist in rectifying fabric quality issues & faults in order to foster high customer satisfaction levels & ensure the highest standards of quality products are maintained. Enhance customer confidence by taking a proactive approach to customer concerns.

Key Tasks:

- Minimise the impact on the customer by intercepting poor quality fabric before dispatch, ensure that faults are correctly tagged & issues reported to the relevant team in a timely fashion.
- Ensure high standards of quality are maintained by managing the outbound verification process, communicating issues effectively with Customer Services, including agreeing timescales for quality checks.
- Support the customer liaison & sales teams by providing accurate and timely assessment of customer issues & returns, including customer visits.
- Communicate with warehouse ensuring timely review of inventory which requires assessment/verification so as not to delay dispatch & meet customer needs.
- Liaise with relevant departments, communicating results of verification inspection, & the impact on our ability to deliver products to meet customer demands.
- Demonstrate a clear focus on customer satisfaction by supporting the CCR process & ensuring a timely resolution from receipt of the issue to effective conclusion.

Knowledge & skills required:

- Knowledge of textile fault awareness and identification
- Proven experience of inspecting Textile fabrics
- Knowledge of AS400, desirable
- Knowledge of Microsoft packages, especially Excel

Personal Competencies:

- Excellent attention to detail & accuracy
- Flexible, able to work as part of a team, & a willingness to learn
- Good time management, organised & methodical approach
- Friendly calm & professional manner
- Ability to manage own workload & use initiative
- Good communicator at all levels.
- Confident, professional, & courteous
- Good colour acuity
- Ability to carry out manual handling tasks

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