German Speaking Customer Services
- Recruiter
- Petrie Recruitment
- Location
- Newport, Newport (Casnewydd)
- Salary
- Highly dependent on Experience
- Posted
- 05 Feb 2016
- Closes
- 04 Mar 2016
- Ref
- PR4295
- Contract Type
- Permanent
- Hours
- Full Time
Job Elements: -
• Providing appropriate and timely telephone assistance to German speaking customers in the operation and the solution of problems with products, including arranging the repair or replacement of equipment.
• Working closely with other company members to ensure the highest quality of support for customers.
• Processing repair and customer-damage reports, quotations and invoices.
• Handling orders for accessories and consumables.
• Liaison with customers to set-up or renew support services contracts.
• Operation of IT customer database.
• Completion of periodic customer surveys.
• Translation of documentation
The ideal candidate will have:
• Fluent in spoken and written English and German language, and would have an additional language, Spanish or French preferably, supported by good written ability in appropriate languages.
• Good verbal communication and inter-personal skills.
• Customer focussed, and able to work under pressure, re-prioritising work as required.
• Enthusiastic, flexible with a ‘can do’ attitude and an eye for detail.
• Computer literate (MS Office).