Credit Controller
- Recruiter
- BCT Resourcing
- Location
- Leicester, Leicestershire
- Salary
- £18,000 - £19,000 per annum
- Posted
- 30 Jan 2016
- Closes
- 27 Feb 2016
- Ref
- 1222869
- Sectors
- Accountancy, Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Our client, a highly prestigious organisation based in Leicester require an experienced Credit Controller to join their team on a permanent basis.
As an experienced credit controller, you will understand the need to maintain excellent communication with your clients, whilst providing a high standard of customer service. You will be responsible for setting credit limits, problem solving and recovering debt efficiently and professionally.
Key Skills:
* Communication skills: Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
* Relationship building- establishes rapport: Establishes and maintains a professional + 'expert' relationship with clients through efficient credit control. Understands and is interested in client's business
* Provides excellent customer service: Manages credit control of client portfolio whilst providing a high level of customer service + protecting the business's security
* Listen and interpret information: Good listening skills, understands how and when to action information, to the appropriate person
* Understand needs: Sees things from clients point of view; identifies clients' needs and has a sympathetic approach whilst protecting the business's security
* Attention to detail
* Decision-making: Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.
* Develop solutions, problem solve and agree things with people: Monitors collection performance. Recommends appropriate solutions
* Ability to say 'no'
* Takes initiative: Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
* Use, develop and sell the business's products and processes
* Manages risk: Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
* Numerate: Demonstrates an ability to work with numbers
* Financial understanding: General understanding of financial management/ audited accounts, manages risk
* IT skills: Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office
As an experienced credit controller, you will understand the need to maintain excellent communication with your clients, whilst providing a high standard of customer service. You will be responsible for setting credit limits, problem solving and recovering debt efficiently and professionally.
Key Skills:
* Communication skills: Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
* Relationship building- establishes rapport: Establishes and maintains a professional + 'expert' relationship with clients through efficient credit control. Understands and is interested in client's business
* Provides excellent customer service: Manages credit control of client portfolio whilst providing a high level of customer service + protecting the business's security
* Listen and interpret information: Good listening skills, understands how and when to action information, to the appropriate person
* Understand needs: Sees things from clients point of view; identifies clients' needs and has a sympathetic approach whilst protecting the business's security
* Attention to detail
* Decision-making: Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.
* Develop solutions, problem solve and agree things with people: Monitors collection performance. Recommends appropriate solutions
* Ability to say 'no'
* Takes initiative: Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
* Use, develop and sell the business's products and processes
* Manages risk: Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
* Numerate: Demonstrates an ability to work with numbers
* Financial understanding: General understanding of financial management/ audited accounts, manages risk
* IT skills: Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office