Field Support Advisor
- Recruiter
- Vacancy Filler Ltd
- Location
- Bolton, Greater Manchester, England
- Salary
- £14000.00 per annum + Excellent Benefits
- Posted
- 27 Jan 2016
- Closes
- 24 Feb 2016
- Ref
- JAN20161022
- Contact
- Richard Ford
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Field Support Advisor
(Full-time)
Our clients Field Support Team based in Bolton are looking to recruit a Field Support Advisor.
Reporting to the Field Support Team Manager, this role will involve the advisor working with customers, insurance companies, and the Technical Service department.
The Field Support team are tasked with avoiding the exchange of appliances within the 12 month waranty period or covered by a third party insurance plan. The main aim of the department is to find solutions to avoid such exchanges, however if exchanged, the department also process the orders for replacement products.
The sucessful candidate will be expected to promote and sell the plans & consumable products currently on offer to our customers. Full training will be provided on internal systems and processes.
Experience and skills:
- The ability to process calls with accuracy using a CRM system.
- Experience of using a CRM system in particular to processing finished goods orders & checking spare part availability.
- The successful candidate must be energetic, highly motivated, tenacious and able to work well under pressure.
- Strong attention to detail as well as being extremely organised.
- Be able to work in a busy enviroment, and achieve KPI's set for processing rate and exchanges made.
- The ability to converse with customers and other third parties at all levels.
- Proficient IT user; training will be provided for our bespoke software.
Salary & Benefits:
- Salary £14k based on 37.5 hours per week (Mon-Fri 8.30am to 5pm)
- Up to 3% Company profit related bonus
- 25 days holiday (pro rata) plus bank holidays
- Childcare vouchers
- Free onsite parking
- Discounts on Company products plus plenty of other staff-only offers
If you feel that you have the energy, enthusiasm and determination to succeed in this role then please click on apply and submit your full CV. Please be aware you are also required to complete an application form, this will be emailed to you on receipt of your CV.