Product Delivery Specialist

This company provides educationally rich experiences for schools and groups. They are experts in out of the classroom learning - it is their 30 years of experience listening to and meeting teachers' needs, combined with their ability to deliver leading educational programmes which meet curriculum standards and teachers' objectives which make them an expert provider, welcoming schools back year after year.

They are currently looking for a Product Delivery Specialist to join their team. Responsible for delivering excellent Customer service, via the timely and proactive administration of tailor made or defined package bookings. Customer liaison to ensure that all the school groups have a 'best in class' experience which will ensure that they rebook all future tours within the group.

Key Responsibilities & Accountabilities:
Customer Service
- Accountable for building rapport and relationships with Customers to ensure effective / timely & proactive communications and excellent customer service at all times.
- Manage Customer information internally and externally in a timely manner.
- Having a full understanding of your product to assist the party leader in planning a 'best in class' tour and a well-organised planned itinerary.
- Managing all aspects of pre, mid and post travel administration for your groups.
- Ensure Customer feedback is encouraged, escalated and acted upon in a positive manner and Customer Questionnaires / feedback meet the set company standard.
- Responsible for handling complaints effectively within the company standards
- Be available and recognise the seasonality of the role in being flexible to days and hours that support, service is required for the Customer.

Effective Operating
- Ensure knowledge of destination / products / brand speciality is continually updated, refreshed and enhanced where necessary.
- Continuous feedback of potential improvement of processes to ensure they are efficient and fit for purpose
- Always ensure effective checks/procedures to ensure that all customer-related paperwork produced is completed in line with company standards and delivered to set deadlines.

Operational Support
- Ensuring and facilitating effective communication in a timely / proactive manner with the Transport, H&S, C/S, to ensure customer requirements are accurately and efficiently managed
- Ensuring effective, regular communication with the Sales teams. Dealing with queries or issues and feedback provided as required to address any underlying issues.

Sales Support
- Responsible for assisting sales teams with sales when required and meeting targets.
- Undertake all duties in an efficient method and in line with company standards to ensure that Customers are retained and rebook with the portfolio of brands.
- Ensure all opportunities are promoted to up selling additional services for commercial gain.

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.