Support Worker x 2

This is an exciting opportunity to deliver support to Look Ahead customers within the London Borough of Harrow . The service supports individuals aged 16+ with or without fixed accommodation, with a connection to the borough. Support focuses around promoting independence, maintaining tenancies; customers support needs are diverse and risk levels vary from low - medium.

Key Responsibilities:

• Building supportive, trusting relationships with customers and creating a positive atmosphere.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
• Supporting customers to set personalised goals in the form of a Support Plan.
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
• Working innovatively and creatively in order to engage hard to reach, chaotic and complex customers.
• Undertake work to ensure that highly vulnerable customers are adequately safeguarded.
• Proactively develop and maintain strong links with external agencies to further support meeting the needs of the customers.
• Engaging in learning and development activities to increase knowledge and skills both internally and externally relevant to the role.
• Working in partnership with all appropriate external agencies to ensure multi agency approach and service delivery excellence.
• Adhering to Look Ahead's policies and procedures.

Personal Attributes

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Ability to adhere to Look Ahead's professional boundaries policy

How to Apply

Please note that uploading your CV is the first stage of the application process. You will be sent an email with a link to complete an online application form. You will be shortlisted based on the information in your application not your CV-this will not be seen.