Service Delivery Manager /Relationship Manager -Personal Injury
- Recruiter
- Bluetownonline Ltd
- Location
- London, England
- Salary
- Negotiable
- Posted
- 26 Nov 2015
- Closes
- 24 Dec 2015
- Ref
- IRGP-03
- Contact
- Alanna Doyle
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Service Delivery Manager
Location: South East Based with UK travel
Salary: £30,000 - £35,000 pa (dependant on experience) & Company Car
Position: Permanent
Hours of Work: Full Time
The company, a new business with a larger group, is striving to become one of the UK's leading suppliers of independent medical legal reporting delivered via the MEDCO Portal.
They are delighted to currently be recruiting for a Service Delivery Manager to join their developing team. This role will manage both the day to day operational process, making sure the standards are delivered and maintained, along with managing the business development activities of the company by building and maintaining relationships with Personal Injury Solicitors and Lawyers. Therefore, knowledge and experience of this sector is desirable.
Key Responsibilities:
By working closely with the operational team, you will support and manage their national team of third party Medical Experts, working closely with the company's Senior Clinical Team, to ensure a high quality and consistent service is provided to all clients.
This role will be based from home in the South East/East of England with travel to their head office in Ipswich (one day a week) and their office in East Croydon. The successful candidate will be required to undertake travel and overnight stays at times across the UK.
This role offers the chance to be part of a great new venture within the group providing an opportunity for the right person to influence the growth and be in the centre of an exciting and developing business sector.
Key Requirements:
- Minimum 3-years' experience in Sales and Client Development role(s)
- Minimum 2-years' experience in a key operational and service delivery role
- Achievement of 3 A Levels, National Diploma or equivalent
- Experience of leading, managing, supporting and motivating teams
- Excellent negotiation skills, proven track record of successfully pitching for new business
- Proven track record of increasing revenue through generation of leads
- Computer literate with good Excel, Word and PowerPoint skills
- Ability to manage direct reports remotely
- Ability to communicate effectively with internal and external customers verbally and in writing
- Confident in client presentation, either face to face or in writing
- Ability to time manage in order to meet agreed deadlines in a demanding environment
- Ability to collate and produce statistics (i.e. Management Information) with a good attention to detail
- Confident with the ability to operate in a changing environment
- Ability to work under minimum supervision and in a professional manner
Benefits:
- 21 days' annual leave increasing with completed years' service
- Company car
- Membership of the company pension scheme
- Childcare vouchers
- Recruit a Friend bonus scheme
- Holiday Buy Scheme
- Free access to IPRS Health physiotherapy scheme
- Free Employee Assistance Programme
Applicants must already be authorised to work in the UK
Please click the APPLY button and CHECK YOUR EMAILS for the link to the application portal.
Candidates with the relevant Job Titles and Experience of; Clinical Delivery Manager, Client Services, Client Support, Implementation Manager, Customer Relationship Manager, Healthcare Delivery Manager, Client Services Manager, Client Relationship Manager, Relations Manager, Customer Support, Service Delivery Manager, Client Care Manager, Customer Services Manager, Implementation Support Manger, Clinical Specialist, may also be considered for this role.