IT Helpdesk Support Analyst

IT Helpdesk Support Analyst

Our client is seeking an experienced 1st / 2nd Line Support Analyst to join our technical team. The role initially is focused on providing desktop support and user administration; in addition you will be logging calls relating to server, networking and security infrastructure. Over time there is the opportunity to develop your knowledge to provide support across our entire portfolio.

These roles can offer the chosen candidates a competitive basic salary (depending on experience) + company benefits and training to ensure your move up the career ladder.

Apply now today!

As aSuccessful ITHelpdesk Support Analyst your duties will include (but are not limited to):

• Provide 1st and 2nd line technical support (in a helpdesk role) to external users via telephone and remote support for IT hardware and software
• Log user issues in our helpdesk database using questioning techniques to establish the real issue and call priority
• Provide initial troubleshooting support to clients - looking to resolve support issues through 1st / 2nd line investigation and diagnosis techniques
• Escalate calls to 3rd line technical team where required

The successful ITHelpdesk support analyst will hold:

• Experience in customer service / service desk / helpdesk ideally gained in an IT reseller environment
• Solid core IT skills with knowledge and experience of PCs & laptops, basic networking and Active Directory & Exchange administration
• Keen attention to detail, eager to learn and able to work in a fast paced environment
• Self-motivated with strong written and verbal communication skills and a team player in a technical support environment
• Strong analytical, communication and organisation ability
• Driving license and your own car, as occasional site visits are required

Nationwide Placements positively welcomes applications from candidates, no matter what their age, gender, ethnicity, or lifestyle.

We always recommend having your CV professionally prepared, up to date and ready to be put in front of potential employers. We will keep you updated at all times with the progress of your application whether successful or not.

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