Dutch Speaking Customer Service Executive - 295QSX
- Recruiter
- French Selection UK
- Location
- Oxford, Oxfordshire
- Salary
- Up to £25,000 pa + Benefits
- Posted
- 25 Nov 2015
- Closes
- 23 Dec 2015
- Ref
- 295QSX
- Contract Type
- Permanent
- Hours
- Full Time
FRENCH SELECTION UK
Dutch Speaking Customer Service Executive
Sales Coordination, Sales Support, Sales Administration, Customer Service, Customer Care, Administration, Logistics, Quotations, Engineering, Manufacturing, Account Management, Account Manager, Claims Handler, Complaints managements, Quality, Fluent in Dutch, Oxfordshire, Berkshire, Buckinghamshire, Wiltshire, Gloucestershire
Salary: Up to £25,000 pa + Benefits
Location: Oxford, Oxfordshire
At commutable distance from Swindon, Aylesbury, Cheltenham, Gloucester, Milton Keynes, Reading, Bicester, Bunbury, Oxfordshire, Berkshire, Buckinghamshire, Wiltshire, Gloucestershire, M40 Corridor, A40 Corridor
Ref: 295QSX
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The Company:
Our client is a well-established, American manufacturing company with operations all over the world.
The Role:
To support the Customer Service Team and provide excellent Customer Service within the Dutch and English Market
Main duties:
- To establish good relationships with customers & suppliers
- To process customer sales orders
- To develop business and ultimately increasing overall customer sales
- To liaise with Business Development Managers
- To communicate with customers and colleagues in order to process enquiries
- To organise transport to customers’ requirements
- To respond to and resolve customers’ complaints in an efficient and timely manner
- To directly address clients in a professional and clear way
- To liaise with other members of the staff in order to provide the highest standard of Customer Services
- To process claims according to the business Service Level Agreement (SLA)
- To make formal assessments on claims to decide whether they are covered under the policy terms and conditions or not
- To keep the company’s databases (CRM) updated by gathering information and data from clients
- To be involved in various development projects within the Dutch market
The Candidate:
- Fluent English and Dutch (written & spoken) - Essential
- Previous experience within Customer Service or Sales Administration - Preferred
- Excellent interpersonal & communication skills
- Good telephone manners and attention to details
- Team player & able to work without supervision
- Strongly motivated & proactive
- IT literate (MS Office)
The Salary:
Up to £25,000 pa + Bonus + Benefits
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.