Customer Service Trainer
- Recruiter
- NATIONWIDE PLACEMENTS UK LTD
- Location
- Blackpool, Lancashire, England
- Salary
- £17000 - £19500 per annum + benefits
- Posted
- 19 Nov 2015
- Closes
- 17 Dec 2015
- Ref
- RAH/CUST/BLA/19NOV
- Contact
- David Jones
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Trainer
Our client is currently looking for a Trainer to deliver Customer Services training to employees within the Contact Centres.You will provide the employees, managers and business leaders with a high quality training delivery experience which builds the current and future capability requirements of the business and are aligned to the multi-channel capability strategy.
This a perfect scope to join an award winning team and earn a great basic salary (depending on experience)!
Location is flexible as our client provides training across the UK.
Apply today!!
As Customer Service Trainer, your duties will be to:
- Demonstrates a highly engaging, motivational and interactive training style that ensures retention and application of learning aligned with the Customer Experience programme for up to groups of 20 people.
- Prepares self for the delivery of training material ensuring knowledge is up to date and relevant
- Ensures relevant and accurate feedback of delegate information and course reports to Line Manager and Central Team
- Reviews the evaluation and quality assurance of programmes being delivered by team and acts on the feedback through effective personal development planning
- Reviews and feeds back centrally any required updates to training material on a regular basis.
- Flexibility of own time management and resource focusing specifically on delivery of effective training as a priority
An ideal Customer Service Trainershould hold:
- Excellent presentation and facilitation skills
- Management development delivery experience
- Ability to communicate at all levels
- Demonstrated ability to work under pressure and to tight timescales
- Previous experience of training and coaching
- Practical PC skills and technical/systems knowledge
- Self motivated and able to manage own work load
Nationwide Placements positively welcomes applications from candidates, no matter what their age, gender, ethnicity, or lifestyle.
We always recommend having your CV professionally prepared, up to date and ready to be put in front of potential employers. We will keep you updated at all times with the progress of your application whether successful or not.
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