1st/2nd Line Technical Support Advisor – Experienced or Graduate

Technical Support Advisor
London, NW9

Full time and Part time opportunities available.
Competitive salary

Are you looking for a career in Technical Support? Are you knowledgeable in troubleshooting IT, mobile, broadband and other technical issues? Would you like to work for one of the UKs fastest growing FTSE 250 companies offering fantastic progression opportunities and great benefits? Well look no further as Telecom Plus PLC, trading as Utility Warehouse, the Discount Club, has all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets.

Uniquely, our growth is attributed to ‘word of mouth’ recommendations from our Customers, and we have achieved this because we have a passion for delivering excellent customer service; a passion we expect from every member of our teams.

Due to our continued growth, we are looking to recruit a number of service focussed Technical Advisors’ to work within our busy Technical Customer Services Team. We are looking for people who share our enthusiasm for providing a personal approach to 1st /2nd Line Technical Support, and are able to see a query through from start to finish.

Our Advisors are ambassadors for our Company and we are looking for people who have:
•    A good knowledge of e-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Mail;
•    Both a ‘can do’ attitude and ‘customer first’ approach;
•    The ability to take ownership and use initiative;
•    A genuine interest in engaging with customers and colleagues alike;
•    Good attention to detail and problem solving skills;
•    Excellent communication skills – including the ability to establish good working relationships with our customers and partners;
•    A basic knowledge of Microsoft Office.

Knowledge of BT’s network and infrastructure as well as IP Stream, SMPF, LLU (local loop unbundling) is advantageous; however we are happy to consider any candidate with experience and/or knowledge of troubleshooting IT, Phone, Broadband and Mobile Phone issues.

Your Role will include:
•    Acting as 1st/2nd line technical support for our customer base and internal departments;
•    Troubleshooting customers’ issues relating to our Internet, Landline, Mobile, VOIP and Internet Security services;
•    Supporting e-mail, webmail and web space services for our customers and partners.

Our Technical Team are open between 8am and 8pm from Monday to Friday and 9am to 4:30pm on Saturdays.

If you think this could be you, and that you would enjoy working in a busy but buzzy Technical Customer Services team, then you could be right for us. And if that’s the case, we look forward to receiving your application!

So if you wish to be considered for this superb opportunity, click apply today.

Applicants must be eligible to live and work in the UK.

Keywords: BT Network, BT Infrastructure, LLU, LLX, Mobile, Landline, VOIP, WLR, IP Stream, DNS, POP3, SMPF, SMTP, Tablet, Samsung, Nokia, Router, CCNA, CISCO, IOS, Settings, Voice, Data, Troubleshooting, Troubleshoot, IT, Graduate, VPN.