Customer Liaison Officer

This is a rare opportunity for somebody who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service.

In this new role you will be responsible for contacting our client's customers by telephone to discuss their views and opinions on the level of service that our client offers with the aim of increasing their market share and customer base.

By carrying out follow up calls for Services, you will gather data on customer satisfaction and loyalty and determine how they can encourage customers to make our client their first choice. You will also contact their customers to remind them of regular Service and MOT requirements, book appointments and up-sell their products and services, supporting the dealership to achieve its performance targets and objectives.

You will be responsible for database reporting and administration including contacting customers to maintain database cleanliness and to establish basic market research.

As a natural communicator you will have the ability to quickly build relationships and influence customers, therefore great interpersonal skills particularly via telephone are a must. You will be organised with great time-management skills, have the motivation to work autonomously and be a real champion of providing exceptional customer service at all times.

You will need to be proficient in using computers, able to accurately capture customer details and information, be confident and have a positive and upbeat attitude when speaking to customers.

Previous experience working in a telephone based role is essential.

Permanent, Full Time, 40 hours per week, Monday – Friday
Basic Salary: £15k -£17k per Annum 

Our client is one of the Sunday Times Top Track 250 private companies, recognising their continuing profit growth.

They are one of the largest family owned and managed businesses in the North of England.

To be part of their successful team please apply online for this Customer Liaison Officer role with your CV and covering letter.

Please check your email for confirmation that your application has been received for this Customer Liaison Officer role and to follow further instructions if applicable.