Customer Service Advisor- Email Response Handler

Understand the difference between an inbox and a jack in the box? Join one of the U.K's largest brands on their email department as a customer service advisor.

An exciting opportunity to get your foot in the door of one of the U.K's most established companies.

What would be your responsibilities?

• Responding to a high volume of e-mails from existing customers for Tesco

• Taking inbound and making outbound calls to resolve issues and complaints.
• Updating and amending customer details where necessary, ensuring accuracy and attention to detail
• Candidates must have excellent written and grammar skills and will have to pass a written test in order to work on this department.
• Taking responsibility for each customer query and resolving any complaints in a professional manner
• Identifying opportunities to promote additional services and products
• Maintaining high levels of customer service at all times
• Working within service level agreements to ensure the best possible company reputation
• Working as part of a team, supporting colleagues to ensure a positive working environment

What would you be paid?

£6.80 per hour - up to £8.02 after 12 weeks employment

What hours would you be expected to work?

You must be flexible to work any shifts between 6.00am - 11.30pm plus weekends. Tesco may give you 24 hours notice to accommodate a change in working hours.

Breaks will be allocated on a daily basis and these must be adhered to.

Full commitment is required for the duration of the assignment including Christmas week.

Is there overtime available?

Overtime is paid at 1.5 for Sundays, statutory bank holidays and any agreed hours worked over 36 hours. You are able to apply for overtime 3 weeks after training has been completed.

This is an exciting opportunity to join a progressive, recognised brand that is well respected in its' field. You will benefit from free on-site parking, staff canteen and first rate facilities.