Customer Service Advisor | Cardiff | Permanent

Smart Solutions Recruitment currently have a number of exciting opportunities to work with one of our clients who are a leading provider of outsourced contact centre services. With over 10 years' experience in providing call centre support for many leading customer services and sales led organisations, who are established as a professional, customer focused and cost effective contact centre provider where people are their business. We are currently seeking Sales through Service Advisors for the Inbound Calls department. Based in Cardiff Bay our client offers a market leading rate of pay and additional benefits such as Child Care Vouchers, Free Eye Tests and Discounts with certain Retailers, this coupled with a fantastic working environment and the opportunity to earn an annual bonus of up to £2000 gives any applicants applying the reward that they deserve. The basic hourly rates for this role is £7.05 increasing to £7.12 after 10 months and additional overtime payments.

About the Role
As a Sales through Service Advisor you will be involved with building relationships with the client's customers by demonstrating that you understand the customer individual needs and requirements.
We are looking for like -minded individuals who also value Customer Insight and Accountability for Excellence. For those of you who are looking for career progression and meet sustained performance targets, you shall be rewarded with a first-class ongoing training programme which will allow you to develop your business acumen, visionary leadership and building people capability skills.

Key Competencies
• Building Relationships with our customers
• Demonstrating that you understand our customers individual needs
• Providing Information on Products and Services
• The ability to identify upselling opportunities
• Being able to communicate with our customers in a clear and concise manner
• Promoting and selling Insurance Products
• Arranging engineering appointments
• To share our passion and values
• Problem Solving Abilities
• Attention to detail
• IT Literate
• Effective record management

Requirements
You shall need to pass a DBS check and Financial Probity Check to be shortlisted.
Training is 3 weeks which is Monday to Friday 9.00am - 5.30pm - consisting of 2 weeks classroom based learning then a week of coaching and support where the successful candidates shall be taking calls in a supported environment.

If the above role seems of interest to you - please click apply today and one of our team shall be in contact with you to discuss the opportunity if you are deemed suitable.

This vacancy is being advertised by Smart Solutions Recruitment who act as an employment agency.