IT Support Engineer / 2nd Line Support Technician - Education

Job Title: 2nd Line Support Engineer

Location: London and Surrounding Areas

Salary: £20,000 to £28,000 Dependent on Experience

The Company is one of the UK's fastest growing education technology businesses and esteemed winner of multiple ICT support awards. They pride themselves on providing exceptional end to end ICT solutions fit for education businesses.

They are looking for a proactive and passionate ICT Support Engineer with a strong customer focus. You will be joining an exciting team where you will have high levels of ownership and enjoy a culture of supportiveness and co-operation. You will be receiving circa £3,500 of training during the first year as part of your salary and benefits package.

Key Responsibilities:

• Providing 2nd Line Technical Support to education sector customers
• Remote management and maintenance of client network environments
• Reporting / Assisting with Project Work and Implementations
• Build key relationships with key technical contacts at client sites and third parties.

Key Requirements:

• Enhanced DBS/CRB cleared or willing to undergo enhanced DBS clearance.
• Configuring and managing Active Directory, Group Policy, DNS and DHCP.
• Good knowledge and/or experience with Server 2008/2012.
• Experience in Virtualisation technologies (VMware, HyperV).
• Experience with desktop operating systems from Windows XP to Windows 8.
• Self-Motivated and accountable with a high attention to detail.
• Excellent Time Management, and Planning & Control.
• Excellent written and verbal communication skills, along with the ability to communicate at all levels.

Desirable Skills:

• Experience in supporting a school network environment or previous experience working in the education sector.
• Driving licence.

The ideal candidate will also have high levels of drive, ambition, hunger, ownership. The company is a fun, lively, organisation that rewards commitment and ideas - if you think you can bring something to their excellent team they want to hear from you.

Please click the APPLY button to send your CV and Cover Letter for this role.

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