Legal Administration

Temporary, Full Time, 3-6 Month contract

To provide an effective administration service, promoting a high level of customer service. To support the various functions within the Company, including Portal Team and Litigation Team, by answering phone calls and updating clients where necessary.

Accountabilities:

Data Input - Ensure data is processed in an accurate and timely manner.

Quality Service - Provide a quality service to the client ensuring all post received is actioned according to standard procedures and within agreed timescales to ensure customer satisfaction.

Administration - Complete necessary administration, e.g. productivity, case notes etc to ensure up to date records available.

Managing Self - Manage own performance and personal development

Pride In Place - Pay attention to Pride in Place for self-ensuring that own work and rest areas are kept clean and tidy 'clear desk policy is adhered to and all elements of company policies are adhered to .

Key Tasks:

Data Input

• Utilisation of all systems and tools
• Ensure all data recorded is factual and punctually correct
• Be signed on ready to start work at the start of the shift
• Maintaining customer database

Telephony

• Make outgoing calls in a professional manner.
• Good communication skills
• Taking incoming overflow calls

Quality Service

• Deliver a quality service.
• Identify process improvements.
• Maintaining accurate records.

Administration

• Answering phones calls from clients/Third party insurers.
• Collect all post from the Reception area and open, scan and file away.
• Collection, scanning and distribution of incoming faxes
• Check and clear printers every 30 minutes. Ensure office printers are fully stocked with paper and ink at all times.
• Collect and shred all sensitive waste.
• Ensure all files are correctly filed away on a daily basis.

Managing Self

• Deliver against any agreed actions and provide timely feedback
• Prepare and attend team meetings as requested
• Take ownership for personal development
• Ensure excellent personal organisational skills
• Manage workload and achieve deadlines
• Manage personal workloads and stress
• Adhere to shift pattern
• Ensure all company policies are adhered to at all times, e.g. attendance policy
• Annual leave is requested in correct format and within agreed timescales - 7 working days.

Pride in Place

• Ensure postal area is kept clean and tidy and all deliveries are stored away.
• Ensure desk is kept clean and tidy
• Ensure company uniform or business dress is worn during working hours
• Ensure communal areas are kept clean and tidy

Skills/Experiences:

• Proclaim Experience (Desirable)
• Personal Injury Experience (Desirable)
• Legal Admin Experience (Essential)
• Organised
  Good Customer Service Skills