Customer Services Advisor

Customer Service Advisor

£17,000 - £20,000 basic salary plus £1,500 commission

*Immediate Start Date available*

We are working with a fantastic, market leading organisation in the protection insurance industry, which put their customers first and take pride in offering the best service available in the UK, built on the values of Care, Excellence, Openness, Tolerance and above all, Honesty. Become part of this and discover a target driven, fun and rewarding working environment.

Helping people build lasting and prosperous careers is an integral part of our clients’ culture. If you are an enthusiastic, self-starter with a desire to succeed, we would love to speak with you about an excellent, long term and progressive career

Job description

The role of a Customer Services Advisor  is to contact clients after a protection policy has been recommended to them and complete the relevant online application form

At the agreed time, the Customer Service Advisor calls the client and runs through the application submitting all the information the client’s given directly onto the insurer’s own underwriting system. The application will be quite in-depth and will include health questionnaires so the successful candidates must be comfortable when asking questions of a personal and sensitive nature.

The Customer Service Advisor role is very busy indeed as appointments are scheduled to start every half hour. That means that each application needs to be completed in a professional, competent, friendly and timely manner

The role demands a variety of communication skills as you will be asking some very difficult and personal questions about a client’s medical history that can be quite sensitive

The Customer Service Advisor, although very demanding, is also very rewarding as you’ll be guiding your clients through what can be something of a minefield when it comes to applying for protection insurance

What we are looking for:

• High standards of customer service and integrity

• Proven track record of high levels of accuracy and productivity

• Ability to confront difficult situations

• Experience working to targets and KPIs

• Team player with the ability to drive and motivate yourself and others

• Excellent IT skills

• Superb communication skills

• Our office operates Monday to Friday 9am-9pm, and Saturday 9am-3pm