Technical Support Advisor – Mobile Specialist

Technical Support Advisor

London, NW9

£20,225 - £20,725 Per Annum

Are you looking for a career in Technical Support? Are you knowledgeable in troubleshooting mobile phone, tablet and other technical issues? Would you like to work for one of the UKs fastest growing FTSE 250 companies offering fantastic progression opportunities and great benefits? Well look no further as Telecom Plus PLC, trading as Utility Warehouse, the Discount Club, has all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets.

Uniquely, our growth is attributed to ‘word of mouth’ recommendations from our Customers, and we have achieved this because we have a passion for delivering excellent customer service; a passion we expect from every member of our teams.

Due to our continued growth, we are looking to recruit a number of service focussed Technical Advisors’ to work within our busy Technical Customer Services Team. We are looking for people who share our enthusiasm for providing a personal approach to 1st /2nd Line Technical Support, and are able to see a query through from start to finish.

Our Advisors are ambassadors for our Company and we are looking for people who have:

• Experience troubleshooting faults on mobile and tablet devices (e.g. Mobile Data, Roaming, Tethering, Usage and Voicemail);
• Experience supporting multiple operating systems (e.g. Android, Apple, Windows and BlackBerry);
• Excellent verbal and written communication skills;
• An enthusiastic 'can do' customer-first attitude.

The role will include:

• Providing a first call resolution where possible to every caller;
• Escalating faults to our Operations Team where necessary and setting correct expectations with the customer;
• Taking ownership of the reported fault and seeing it through to resolution.

Our opening hours are 08:00 to 20:00 Monday to Friday and 09:00 to 16:30 on Saturday.

So if you think this could be you, and you would enjoy working in a busy but buzzy working environment then we want to hear from you so click apply today!

Keywords: Mobile, Tablet, Troubleshooting, Troubleshoot, APN, Android, IOS, Windows, SIM, Data, Voicemail, Mail, E-mail, Phone, Settings, Voice, Repair, Technical, Graduate, VPN,