Team leader

We are looking for exceptional team leaders to effectively manage and lead a team that delivers exceptional and efficient customer service within a market leading company

Duties

• Planning, managing and supporting the team
• Monitoring quality of customer interactions, call logging and escalations
• Effectively managing performance through regular feedback
• Conducting coaching and performance reviews
• Working alongside other Line Mangers on identification of resource requirements or new working practices that may improve services to customers
• Facilitate regular team meetings
• To be a point of contact for any escalations

Your skills

• Motivation and influencing
• Developing others and delivering results through people
• Change management
• Commercial awareness
• Team Working & Team Building
• Problem Solving & Decision Making

You will demonstrate previous experience in contact centre management and proven experience of managing, leading and motivating a customer support team- along with strong customer service/ sales skills.