Customer Service Team Manager
- Recruiter
- CCA Recruitment
- Location
- Basingstoke
- Salary
- £24k - 30k per year + Benefits
- Posted
- 07 Oct 2015
- Closes
- 10 Dec 2015
- Ref
- CCA5858RG
- Contact
- Rob Gibson
- Contract Type
- Permanent
- Hours
- Full Time
We have a requirement for 2 x Customer Serivce Team Managers to join this brilliant brand. You will be a strong Manager with extensive experience of managing and delivering against SLAs and KPIs within a customer service environment. You will be a passionate and engaging individual who will be an advocate of change and progress to drive excellence in your team.
Boxes to tick
• A minimum of 2 years’ experience in a management position within customer service
• Proven track record of exceeding customer service/ quality metrics/ KPIs
• Excellent written and verbal communication skills
• Passion for providing excellent customer service
• A keen eye for detail
• Must have strong proven record of organisational, planning and critical reasoning skills
• Proven track record of exceptional performance, high productivity and meeting deadlines
• Good management practice
• Comfortable in a fast paced and changing environment
• Ability to work in a dynamic environment and be adaptable to change
• Exceptional leadership qualities with the ability to engage a team
• Ability to build strong working relationships
What's the role?
• Leading, motivating and coaching a team of up to 12 multi-skilled customer service advisors to ensure they meet Key Performance Indicators
• Drive quality of the customer service through monitoring and constructive feedback
• Supporting and developing the skills of the team
• Identifying where additional coaching support and development may be required for individuals or the team
• Acting as a role model and live the company values to inspire your team to achieve success
• Build strong relationships with your fellow team managers and key stakeholders
• Problem solver who remains flexible in an ever-changing environment
• Must be a ‘Hands-on’ manager who works closely with their team