Compliance Officer

The Company

The overall strategy of the Company is to acquire second hand vehicles and offer them for sale in conjunction with a specialist finance package targeted at non-conforming' customers who may be experiencing difficulty in obtaining finance. This could be for various reasons such as they may have a blemished credit record or in the case of self-employed customers, may not be able to produce the detailed accounts often required by other lenders.

Purpose of job:

Responsible for documenting and providing evidence of compliance and coming up with new and functional ideas that are scalable across the company which will result in all legislative requirements being met to within high standards. Ensuring that the Company is fully FCA compliant for full registration in early 2016. Assisting in resolving customer complaints to ensure a speedy and fair outcome.

List of main duties:

• Establishing a Compliance Committee and preparing and implementing the compliance program
• Periodically revising the program in light of changes in the needs of the organisation, and in the law and policies and procedures of the regulator and statute
• Developing and delivering training programmes that focus on the elements of the compliance program, and ensure that all appropriate employees and management are knowledgeable of, and comply with, relevant standards
• Co-ordinating internal compliance review and monitoring activities, including periodic audits of departments
• Responding to regulator investigations and queries as the principal point of contact
• Independently investigating and acting on matters related to compliance, with particular reference to complaints management
• Developing policies and programs that encourage managers and employees to report potential improprieties without fear of retaliation
• Implementing written policies, procedures, and standards of conduct
• Developing effective lines of communication
• Enforcing standards through well publicised disciplinary guidelines and developing policies addressing dealings with sanctioned individuals
• Conducting periodic risk assessments and response plans
• Conducting internal monitoring and auditing
• Responding promptly to detected offenses, developing corrective action, and reporting findings
• To oversee and manage the team in dealing with all aspects of the complaints process where necessary including logging, preparing final responses and reporting and to deal with all complex complaints personally
• To resolve complaints in a timely and compliant manner and in line with the SRA rules, FCA Dispute Resolution rules, FOS Guidelines and internal processes
• Support the Managing Partner in developing the business approach to mitigating the risk of escalated complaints
• To ensure a consistent, fair and objective approach to the investigation of and response to complaints to ensure effective complaint handling and fair outcomes
• To ensure the investigation of and responses to complaints are of a consistent high quality and deal effectively with customers' concerns
• Being pro-active with identifying root cause analysis of complains and making recommendations to the business on preventative actions to mitigate future complaints.

Key skills

• Attention to detail
• Ability to communicate at all levels
• Ability to work independently and as part of a team
• Ability to balance compliance and business needs appropriately
• PC skills including Word, Excel and Powerpoint
• Excellent verbal and written communication
• Good organisation and prioritisation
• Excellent Customer facing skills
• Experience in working within an FCA regulated business
• Ability to work under pressure
• Analytical and numeracy skills
• Self-Motivated

MUST have previous compliance experience - preferably in the financial industry