Service Delivery Manager

Service Delivery Manager

Devizes

Salary up to £45K

My client is looking to recruit an experienced Service Delivery Manager to support the strategic growth within the business and to ensure compliance with Standard Operations and current legislation.

Key Responsibilities:

• Own and take responsibility for any issues with any area of service delivery.
• To instill collaborative working practices with your peer group and wider business.
• Drive continuous improvement in Scorecard performance.
• Customer Care
  • Drive professionalism and customer focused behavior.
  • Ensure that customer expectations are managed and exceeded.
  • Take ownership and responsibility for escalated customer issues.
• Health and Safety
  • Take personal ownership of the health, safety and wellbeing for all members of the Compliance department and proactively contribute to the health and safety of the wider business.
  • Drive compliance with all health and safety policies
  • Responsible for maintaining personal knowledge and that of direct reports, of policy and procedure.
• Communication
  • Participate in the monthly management meetings.
  • Cascade business information and key messages
  • Carry out 1 - 1 meetings with direct reports
  • Conduct Team briefings
• Payroll
  • Overall responsibility for the collation and communication of Payroll data to the HR teams
  • To communicate any pay related issues as a matter of priority.
• Responsible for customer focused service delivery.
  • To ensure processes and policy is adhered to in relation to vehicle down time management.
  • Continually drive business process improvements to minimize waste.
• Balance asset management with customer satisfaction.
  • Mitigate financial risk, strictly following safety, quality and efficiency measures.
• Responsible for man management, performance and recruitment in line with company finance procedure.
  • Develop cross functionality within teams
  • Engender a collaborative working environment.
  • Maintain staffing levels in line with business needs.
  • Manage staff attendance.
  • Drive engagement initiatives.
  • Drive and uphold HR policy
  • Provide cover up the structure
• Deliver the corporate vision - values - culture.

Skills & Experience -

• They are keen to hear from candidates who have the following skills -
• Able to absorb and drive change and continuous improvement.
• Demonstrates a high level of commercial understanding and acumen.
• IT Literate to ECDL standard
• Full knowledge of MS Products - Word, Excel & Power Point
• Excellent communication skills.
• Proven track record of successful people management
• Experience of resource management, capability and capacity planning.
• Demonstrable experience of conducting staff appraisals, setting role-based objectives and building individual development plans.
• Ability to develop and maintain effective business relationships.
• Can articulate the difference between Asset focused management, working with the dealer and supporting the dealer. Can apply all approaches in line with the business needs.

A full exhaustive job description can be given upon successful application