Administrator / Receptionist

Lifeline Project has an exciting opportunity for an Administrator / Receptionist based in Sefton. The successful candidate will receive a salary of Pt 10 £14,338 to Pt 17 £17,372.

The Lifeline Project is wholeheartedly committed to the principle of equal opportunity both in its capacity as an employer and as a provider of services to others. Lifeline is determined to make all efforts to prevent discrimination or other unfair treatment against any of its staff, potential staff or users of its service, regardless of race, gender, class, religion, ethnic or national origin, sexual orientation, responsibilities for dependants, age, physical disability, HIV status, offending or drug using background. Lifeline is opposed to racist, sexist and homophobic practices and attitudes, and is committed to translating this into all aspects of its everyday work.

Main Duties and Responsibilities of our Administrator / Receptionist:

- To develop and maintain clear and functional record-keeping systems as required.

- To complete forms and documents which support the service’s/team’s processes.

- To provide clean data input to database systems, and support for database developments.

- To maintain the integrity of secure filing and archiving systems of service user and service information.

- To undertake secretarial duties, including minute taking, office diary co-ordination and dealing with correspondence.

- To staff and organise the reception area, including answering the telephone, greeting visitors and handling routine enquiries.

- To manage petty cash and expenses on behalf of the team and liaise with the Admin Team Leader on purchasing issues.

- To attend meetings at appointed times, maintain professional personnel and service user records and meet deadlines.

- To work flexibly across the whole service, including providing duty, late working and weekend cover as required.

- To proactively maintain professional knowledge and practice and attend, use and contribute to supervision and team meetings effectively.

- To work within professional boundaries maintaining safety and appropriate confidentiality at all times.

- To ensure services and duties are delivered in compliance with the law and relevant national and local policies, standards and guidance, including the CQC, NTA, NICE and other quality standards.

- To work flexibly to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work.

Performance and personal management:

- To be responsible for own performance management at an individual level through: self-management; delivery of goals and tasks set; and reporting progress.

- To comply with operational management systems of supervision, objectives, appraisals and induction.

- To support data collection procedures and reporting to ensure effective recording of performance monitoring and service user information.

Service development:

- To ensure an appropriate level of strategic awareness at industry, local, organisational and service levels.

Knowledge, Skills and Experience Required by our Administrator / Receptionist:

- Experience in being involved in maintaining a service management database and producing reports.

- Understanding of the control processes involved in ordering, payment, and petty cash processes.

- Understanding of confidentiality and professional boundaries.

- Basic understanding of drug interventions, including substitute prescribing.

- GSCE/ O-Level or equivalent - Maths and English (or overseas equivalent educational qualifications).

- Methodical and proven personal organisation, including maintaining own written work-plans and meeting deadlines reliably.

- Ability to produce written reports to a standard that is appropriate to a range of audiences (internal and external).

- Ability to support users on NDTMS/electronic database issues.

- Advanced user of Microsoft Excel and Word, Internet diary applications and Internet research applications.

- Commitment to continuous improvement in professional competence and skills in order to provide a high standard of recovery-focused care to service users.

- A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional relationships with service users, colleagues and the general public.

- A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.

Closing Date: 15th October 2015

If you feel you have the skills and experience needed to become our Administrator / Receptionist please click ‘Apply’ now.