Compliance Representative| Cardiff | Full time| Customer Service
- Recruiter
- Smart Solutions Recruitment Ltd
- Location
- Cardiff
- Salary
- £7.00 - £7.46 per hour.
- Posted
- 01 Sep 2015
- Closes
- 29 Sep 2015
- Ref
- J1827
- Contact
- Sophie Bevan
- Contract Type
- Temporary
- Hours
- Full Time
Smart Solutions Recruitment are currently looking to recruit a Compliance Representative to work within the Waste Sector. The client is sector leaders in the waste industry. The Vacancy is based within Cardiff will involve using existing processes to achieve and exceed company goals in a client-focussed environment. £7.00- £7.46 per hour/Long Term Temporary with opportunities to be offered a Permanent position.
Core responsibilities of this role include:
Working as a Compliance Representative you will be required to use existing processes to achieve and exceed company goals in a client-focussed environment. You will work within a small friendly team providing compliance for a large client base. You will also be required to utilise previous call handling experience in order to obtain the required information and chase these legal documents back in to the business.
On a daily basis you will be dealing with inbound and outbound calls from existing clients. You will be the first point of contact for the client so it's essential to have the ability to uphold the company's reputation by representing them in a confident friendly manor, maintaining and building relationships with clients whilst being able to obtain essential information and documents for the company. You will need to have previous experience using in-house databases in order to manage and monitor calls on the system and ensure it is frequently updated.
Skills and Experience:
Previous experience in working in a customer service role is desirable
Ability to work as part of a team or on your own
Reliable
Punctual
Time management
Experience in using databases is desirable
Confident
Keen eye for detail
Ability to manage large call volume in a busy, fast flowing environment
Previous experience in liaising with clients via an inbound/outbound telephone call
Fully Computer Literate
Excellent Level of Customer Service Skills
The working week is Monday- Friday (8.30am- 4.30pm)
If this sounds of interest to you and you would like to out more information why not apply today and one of our team will come back to you.
Core responsibilities of this role include:
Working as a Compliance Representative you will be required to use existing processes to achieve and exceed company goals in a client-focussed environment. You will work within a small friendly team providing compliance for a large client base. You will also be required to utilise previous call handling experience in order to obtain the required information and chase these legal documents back in to the business.
On a daily basis you will be dealing with inbound and outbound calls from existing clients. You will be the first point of contact for the client so it's essential to have the ability to uphold the company's reputation by representing them in a confident friendly manor, maintaining and building relationships with clients whilst being able to obtain essential information and documents for the company. You will need to have previous experience using in-house databases in order to manage and monitor calls on the system and ensure it is frequently updated.
Skills and Experience:
Previous experience in working in a customer service role is desirable
Ability to work as part of a team or on your own
Reliable
Punctual
Time management
Experience in using databases is desirable
Confident
Keen eye for detail
Ability to manage large call volume in a busy, fast flowing environment
Previous experience in liaising with clients via an inbound/outbound telephone call
Fully Computer Literate
Excellent Level of Customer Service Skills
The working week is Monday- Friday (8.30am- 4.30pm)
If this sounds of interest to you and you would like to out more information why not apply today and one of our team will come back to you.