Technical Claims MOJ Triage Negotiator
- Recruiter
- Fixed Recruitment
- Location
- Haywards Heath, West Sussex, England
- Salary
- £18500 - £24000 per annum + Benefits
- Posted
- 28 Aug 2015
- Closes
- 25 Sep 2015
- Ref
- jn01594
- Contact
- Rikki Holland
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Technical Claims MOJ Triage Negotiator - Haywards Heath
Salary: £18500 to £24000 Depending on experience
The Company
Our client launched to take advantage of the development of price comparison websites. In October 2008, they sold their first policy through their link with GoCompare and soon established themselves on the UK's other main price comparison sites, Confused, MoneySupermarket and CompareTheMarket. They are now a consistent top 10 seller through these channels.
Due this success and growth plans they are now looking to recruit Technical Claims MOJ Triage Negotiators to join them at their offices based in Haywards Heath, West Sussex so this vacancy may well suit relevant candidates living in any nearby locations.
Technical Claims MOJ Triage Negotiator Vacancy Intro
Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We're in need of a Technical Claims MOJ Triage Negotiator to join our Counter Fraud Services (CFS) team.
Technical Claims MOJ Triage Negotiator Job overview:
As a triage negotiator you will proactively and efficiently process personal injury claims intimated via the MOJ Claims Portal to conclusion of Stage 1, always ensuring adherence to FCA regulations, appropriate legislation and policy guidelines.
Technical Claims MOJ Triage Negotiator Day-to-day responsibilities:
- To proactively triage and process low level MOJ Portal claims, up to £10k, from the outset to the conclusion of Stage 1, in accordance with agreed principles and procedures and to maintain files within service standards.
- To ensure that all files are reserved accurately and promptly in accordance with 1st Central Insurance Management reserving philosophy
- To be personally responsible for ensuring the reserves fully reflect the expected level of damages on each file
- To process cheques on claims files as required and in accordance with your authorities
- Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act.
- To promptly identify potential fraudulent claims and other claims which require specific referral
- To conduct detailed and compliant telephone interviews with customer's in relation to the claim
- To instruct and then proactively manage cases allocated to claims investigators and other suppliers, ensuring adherence to procedures, ensuring Agreed SLAs are met to maximise the number of claims retained within the MOJ portal process.
- Maintain knowledge in specialist area to constantly improve understanding of technical issues relating to personal injury claims
- Ensure compliance with treating customer fairly principles when liaising with customers and handling claims
- Build and maintain relationships both internally and externally
- Maintain diary within service and key performance indicators to ensure effective and timely decision making
- Provide support to the CFS Controller or Technical Claims MOJ Supervisor by ensuring delivery of own performance against agreed objectives.
- To be compliant with health and safety policies at all times
- To ensure compliance with company and other relevant standards/ regulations at all times
- Any other reasonable duties as required
What we're looking for in the ideal Technical Claims MOJ Triage Negotiator:
Experience
- Liability motor claims handling - desirable
- Personal injury handling - desirable
Skills
- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Excellent attention to detail
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
Knowledge
- Understanding of the implications of being RTA/A75 Insurer
- Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
- Sound understanding of motor claims, to include liability, Road Traffic Act, personal injury and potential fraud
Behaviours
- Customer focussed
- Self motivated and enthusiastic
- Embrace, embed and incorporate the Company Values
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Confident in presenting complex information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business
If you feel you have the necessary skills and experience to carry out this role then we would welcome your application.
Apply below today for the chance of an early interview.
Closing date for applications is the 11-09-2015!