Part Time Customer Service / Hearingcare Advisor

Part Time Customer Service / Hearingcare Advisor

Do you enjoy helping people and want to be part of a retail healthcare company, committed to making a difference to people's lives? If so you will love this role.

Boots Hearingcare is one of the UK's leading hearing care providers, operating from over 450 locations with plans to expand geographical presence further in 2015 and beyond. The team of over 500 colleagues deliver expert hearing care advice, hearing tests and solutions to 1,000s of customers every day. Boots Hearingcare prides itself on a reputation for excellent service, great value for money and a unique customer-centric approach which has resulted in continued growth.

The award winning business has an opportunity for an experienced Customer Service Advisor to join the established professional team at the branch based in Bangor. The successfully appointed Customer Service / Hearingcare Advisor will be an enthusiastic people friendly person, who is self-motivated with a determination to promote the highest level of customer service.

As a Customer Service / Hearingcare Advisor your responsibilities and duties will include, but not be limited to;

• Liaising with customers both face to face and over the telephone and email
• Greeting and supporting people before their branch appointment
• Making sure the branch diary is busy with appropriate appointments
• Ensuring the smooth and efficient management of the branch Hearing Aid Audiologist's diary
• Processing orders for new and repaired hearing aids and liaising with suppliers on hearing aid orders or outstanding repairs 
• Promoting hearing health checks
• Taking payments
• Assisting the Audiologist to provide a first class after-care service for customers, to the high service levels that everyone expects from Boots
• Updating customer records on the computerised database

To be considered for this Customer Service / Hearingcare Advisor role you will have the following experience, skills and attributes;

• Proven professional experience gained within a face to face customer service role within a fast paced environment
• Confident and approachable character, with strong communication skills and a helpful manner
• Ability to be discreet and show the utmost respect for the privacy of customers
• Superb organisation skills with ability to effectively prioritise work methodically and in a timely manner
• Self-motivation with ability to work as part of a team and on own initiative where appropriate
• Proficient IT skills with the capability to use computerised systems including Microsoft Word and email

Due to the nature of the business, successful applicants will be subject to a satisfactory DBS Check.

In return, you will receive;

Salary:                          £12,675 per annum, pro rata (equating to £6.50 per hour, £7,605 per annum) plus performance bonus

Excellent Benefits:        Pension scheme and life assurance cover, Boots discount card after completion of probationary period, childcare voucher scheme, staff uniform, and annual leave entitlement starting at 20 days pro rata, rising with length of service incrementals to a maximum of 30 days per annum plus statutory holidays pro rata

Hours of Work:             9am to 5pm, 3 days a week between Monday and Friday. This is a job share role, and therefore the successful candidate would be required to cover the branch when their colleague is absent due to holidays or sickness. 

Contracted Hours:         Part time, 22.5 hours per week

Contract Type:             Permanent

Location:                      Bangor

This Customer Service / Hearingcare Advisor vacancy is advertised by JobVacancyPortal co uk Ltd on behalf of the employer Boots Hearingcare. At JobVacancyPortal co uk we believe in providing complete transparency for you the job seeker, and by applying for this role you give express consent for us to directly submit your application to our above named client in conjunction with this vacancy only. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Boots Hearingcare, and should they wish to progress your application further, they will be in contact with you.

Boots Hearingcare has requested: No Recruitment Agencies please

Feel free to visit our website www JobVacancyPortal co uk to access CV and Interview Tips, apply for advertised vacancies, and set up email job alerts.

** Customer Service, Retail, Hearingcare, Part time, Bangor, Gwynedd, North Wales**