Customer Service Assistants ( Go Karting Marshals)

TeamSport’s Tower Bridge karting track is recruiting upto 12 Go Karting Marshals (customer service assistants) for various evening and weekend and weekday shifts, paying upto £6.50/hr plus team bonus.  TeamSport is the UK’s #1 Indoor Karting Company, with 14 exciting multi-level tracks and well maintained state of the art karts across the UK. We want to give our customers an experience they will never forget. And that’s where you come in.  This is a fantastic opportunity to join a company that offers comprehensive training and progression. We look for talented, customer focused individuals, with a desire to succeed.

The Marshal job role, will report to the Manager on duty and be responsible for marshalling all go karting track events, whilst providing outstanding customer service and maintaining safety standards. There will be operational and administration elements to this job together with an ongoing contribution to the development of up-sells, both planned and speculative.

We are looking for someone with 6 -12 months experience in a 7 day/week customer service environment ideally within the leisure sector with good concentration skills and the ability to talk to customers. So if you have want it takes to work in a fast paced, customer focused environment and have a passion for the Motorsport industry then this is the job for you!

Please be aware that this job will include variable shifts including evenings and weekends

Duties:

• Compliance with all operational, track and safety procedures
• Delivering exceptional customer service
• Maintain a clean and presentable track at all times
• Ensure that the TeamSport values are integral to all activities
• Supervise and organise track marshals
• Ongoing contribution to sales of new track days and memberships
• Administration of daily check sheets, fuel sheets, event sheets and signing in sheets

Person Details:

• Good standard of education to NVQ level 2 or similar
• 6-12 months experience in 7day/week customer service environment
• Good interpersonal skills
• Knowledge of operational procedures
• Organisational skills
• Strong communicator
• Attention to detail
• Ability to work under pressure

Benefits:

• 20 days holiday
• Team bonus
• Free parking
• Staff discounts
• Progression & training available to all staff