Customer Collections Advisor - Consumer Debt

Customer Collections Advisor - Consumer Debt

Salary: £18,000 to £22,000 Depending on experience + Benefits

This Customer Collections Advisor vacancy is based in Bournemouth but may suit relevant candidates living in any commutable distance from Bournemouth town centre.

Full time permanent position available that will involve shift patterns, working varied shifts between 9am and 8pm Monday to Friday and some Saturday mornings.

Customer Collections Advisor Role:

The successful candidate will be responsible for speaking to our customers who have outstanding payments. Targeted and based in a call centre environment, you will be working to understand details of their personal and financial circumstances and agree affordable and realistic repayment plans, using the debt management policy.

Customer Collections Advisor Responsibilities Include:

• Have open and honest conversations with customers about their financial circumstances
• Suggest and recommend appropriate plans for repayment of outstanding debt
• Responsible for consumer debt collection primarily by telephone
• Ensuring that the best possible customer service is given throughout
• Liaise with customer services department to share best practice
• Ensure prompt payment is received through effective customer communication
• Liaise with the finance team to resolve outstanding queries
• Investigate and resolve queries relating to non-payment of direct debits
• Maintaining accurate records of client contact

The Ideal Candidate Will Be / Have:

• Demonstrable track record in consumer collections, dealing with high volume domestic customers
• Results driven and solution focused
• Excellent Excel and Microsoft office skills
• Excellent objection handling skills
• Ability to adhere to deadlines
• Have empathy and be able to communicate in a confident and articulate manner
• Excellent communication skills at all level
• Has a high standard of numeracy and accuracy with attention to detail
• Good time management and organisational skills
  
  

The Company:

iSupplyEnergy is a young and vibrant energy company. The business has grown rapidly since launch in 2012 and is now established as a genuine alternative to the 'Big 6' energy suppliers, focusing on providing the best possible prices and an online self-serve platform that puts customers in control.

ISupplyEnergy has nearly 50,000 customers and ambitious plans to grow both significantly in the next 12 months, making it an exciting time to be part of the business.

What we offer

* Fantastic working environment in offices with sea views in central Bournemouth

* 30 days' holiday (inclusive of 8 bank / public holidays)

* Pension Contribution Plan

* Cycle2Work Scheme

* Fruit bowls replenished daily

This is a fantastic opportunity for candidates to join a reputable business that encourages career progression and offers job satisfaction and security.

We are expecting a high volume of applications for these Customer Collections vacancies so apply today for the chance of an early interview!