Customer Services Advisor / Administrator

A Customer Services Advisor / Administrator is required to join a small independent map making company with three distinct business areas; cartographic and geographical information services, business map sales and ecommerce map sales. This position will in the main part support the ecommerce side of the business, so an interest in this type of business would be beneficial.

They currently have a great opportunity for a well organised, confident person required to provide administration support and customer service for their company. Mainly, they will be responsible for providing a high level of support for sales and dispatch within the company.

Duties:

- Sales support for their ecommerce websites and external sites (i.e. notonthehighstreet)
- Process online orders from ecommerce websites and external sites
- Take phone calls and advise their customers on product selection
- Process orders over the phone
- Send orders to internal and external production units
- Help customers with post sale advice, i.e. "where are" queries
- Manage shipping administration within the business
- Deal with product returns administration - i.e. refunds / stock replenishment

Requirements:

- A good working knowledge of excel is required
- Excellent communication and interpersonal skills are required
- Must have an energetic and positive attitude
- Must be able to manage a varied workload
- Confident speaking to clients on the phone

They are looking for a capable person who can hit the ground running and will not be deterred by a varied and busy workload.

This position is permanent and full time. Working hours are 8.30 to 5.00 with 20 days holiday initially, rising with service time. They also offer a pension scheme after the initial introductory period; the company pays 3% of salary into this scheme regardless of your own contributions. They are based in Long Hanborough, near Witney (on the train line from Oxford.)

Closing Date: Friday 21st August. Interviews w/c 24th August.

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