Therapy Assistant

Title of post:                Therapy Administration & Support

Line managed by:      Therapy Manager

Summary:                    To provide comprehensive support to the Therapy Manager and therapy team with administrative and housekeeping support tasks, ensuring an effective and efficient service at all times

  Main duties and responsibilities:

• To provide administrative support to the team, including:

• Editing patient reports, typing up patient information
• Maintaining various logs and documents such as therapist timetables, patient literature, and equipment inventory
• Recording the goals set and achieved in therapy as per the agreed system
• Compiling service audit information as required
• Collating information, articles, catalogues etc of interest to the therapy team
• Photocopying
• Filing and tracking files whilst out for use
• Logging any equipment out on loan and ensure its return
• Taking phone messages
• Typing up Minutes of therapy team meetings
• Monitoring stationery orders for therapy team
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  • To provide IT support to the team, including:
• Downloading video and photo files to therapist pcs and ensuring cameras are kept in good condition
• Creating files, folders, documents and spreadsheets as required
• Working with patient database and liaising with colleagues to ensure the integrity of the information held
• Creating materials for use in therapy sessions, from specialist software programmes
• Setting up A/V and computer equipment as needed for courses and meetings
• Maintaining and updating laptops used on outreach
• Liaising with the organisation’s IT support company on behalf of the therapy team as required

• To provide active support for the provision of therapy sessions, including:

• Preparing therapy rooms ready for sessions (daily)
• Tidying up therapy rooms after sessions
• Disinfecting toys and equipment after use
• Maintaining all equipment and accessories in a safe and hygienic manner
• Helping in sessions as requested, taking photographs or video or getting additional equipment
• Preparing equipment bag for outreach sessions in accordance with therapists’ requirements
• Checking equipment bag on return and disinfecting/putting away equipment
• Collating information and forms returned with equipment bag
• Monitoring the toys and equipment, repair, replace, and keep track of all resources

• To liaise with other teams and departments

• Providing the Centre Director and the Management Team with any information required
• Working with Administration department to ensure patient records are maintained and correct, and use of available therapy rooms on a daily basis is planned, agreed and circulated
• Working with the Fundraising team to provide them with any information they require, including preparation for VIP visits
• Attending staff meetings and team days

• To carry out additional duties including:

• Participating in therapy in service training sessions
• Preparing rooms for tutorials, training courses and meetings
• Ensure that towels etc used in therapy are laundered frequently
• Maintain confidentiality at all times and ensure adherence to Bobath Children’s Therapy Centre Wales’ strict confidentiality policy
• Any other reasonable tasks as may be required
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  NB:      

  This post may involve the handling of heavy loads.  Candidates should be aware that the role can be at times physically demanding.

   

  There is also the risk of exposure to infection, so strict hygiene guidelines must be observed and promoted.

   

   

   

   

  Person Specification

   

   

   

   

   

  Skills, knowledge and experience required:

   

   

   

• Good IT skills are essential, including Microsoft Office, Outlook, and the ability to use specialized or custom programmes
• At least Intermediate level ability in Excel and Word
• Knowledge of using digital cameras and video, downloading and editing material
• Ability to set up basic connections using laptop, projector, PA systems, etc for colleagues doing presentations and teaching events
• Must be very tidy and organized, with a high level of attention to detail
• Must be particular about hygiene and cleanliness
• Willingness and ability to liaise and communicate well with others is essential, both internally and externally
• A proactive approach to supporting the team is encouraged, ability to work well for periods of time unsupervised is essential
• Sensitivity, tact and understanding of boundaries is essential when speaking with patients and their families
• Experience in a medical setting would be an advantage but is not essential
• Experience in a charity environment would be an advantage but is not essential
• Willingness to undertake physical work is essential
• The post holder should be willing to represent the charity on occasion and as appropriate, and at all times behave in a manner that reflects well on the charity