Customer Service Administrator

Customer Services Administrator Fixed Term 6 Months

Are you passionate about customer service and enjoy administration work? Are you looking for a new challenge or direction in your career? If yes, this company may have the role for you.

This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery industry.

They are looking for Customer Service Administrators to help them in their compassionate recovery. They have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award

The Role

They are looking to fill multiple positions with great customer service and administration professionals who enjoy dealing with clients in a fast-moving Financial Services environment. They will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Debt collection experience and or call centre experience is preferred but not essential.

Key responsibilities of the role will include:

- Dealing with email queries from Customers or Representing Parties (ensuring agreed SLA's and KPI's are achieved)
- Dealing with inbound and outbound correspondence with Customers, ensuring an excellent level of Customer Service is consistently delivered
- Customer bereavement notification processing
- Accurate input of data
- Estate Claim filling with Solicitors
- Carry out a range of administrative tasks to support the team
- Achieving minimum requirements (M/R) on all key performance indicators, including monetary targets
- Ensures compliance with all UK legislation, as detailed in our training and all PCA policies and procedures.
- Input, development and improvement of current and new operational processes
- Other administration tasks

Essential skills:

- Excellent Communication - both written and verbal
- Excellent IT Skills
- Ability to establish good working relationships
- To work well under pressure and to be able to work with people from a variety of backgrounds
- A consistent professional approach to all tasks

What's in it for you?

- Competitive basic salary (£13,000 - 15,000 dependant on experience)
- Operational hours Monday - Friday 8am - 8pm, Saturdays 9am-1pm (1 per 4 weeks)
- Luxurious office environment in a superb location
- Secure reserved car parking spaces available
- 28 days holidays per year including 8 bank holidays
- Healthcare Scheme*
- Company pension plan*
- Life Assurance*
- Childcare voucher scheme & Cycle2work scheme*

* Subject to qualifying period for these benefits

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.