Claims Co-ordinator

Claims Co-ordinator - First Notification of Loss Team
Cardiff
Full Time, Permanent

£Competitive, Plus excellent benefits you`d expect from a Global organisation

Cunningham Lindsey specialises in the provision of claims management and loss adjusting services. Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem solving and an interesting working environment.

Working within our recently refurbished offices near central Cardiff, our Claims Co-ordinators primarily carry out quality pre-visit calls to our valued customers to establish the reason for their insurance claim. You`ll be the first point of contact, so it`s vital you`ll understand the importance of patience and empathy in such circumstances.

Your role with us will be to gain information from the insurance policy holder / broker as quickly as possible to ensure the utmost customer service and offer guidance at the start of the claims process. You`ll be , advising on the process of each claim, taking as many details as possible and entering these onto our bespoke system to assist the adjuster during the site visit.

It`s not just about the talking, it`s the listening too. Our claims can be so diverse, so you`ll need to have superb empathetic skills, take a neutral view and remain calm when the pressure is on.

About you:

You`ll appreciate the position of the customer, acting on the information you`re given as quickly as possible, so it`s essential that you`ll have:

• Superb Customer Services skills and proven experience
• Excellent telephone manner
• Strong communication skills - both written and oral
• Accurate keyboard skills
• The ability to work to tight deadlines whist maintaining a high standard of work
• Ability to work under own initiative
• Ability to prioritise workloads
• IT literacy
• Team player
• Willing to learn and develop
• Intention to become or already Cert / Dip CII qualified

Cunningham Lindsey is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.