Junior IT Support Technician

A Junior IT Support Technician is required to join a managed service provider and IT Support services company specialising in the support of SME's in the Central London area and in the "not for profit", Financial and Recruitment Sectors.

Duties & Responsibility:

- To provide help-desk support to clients, assisting them with hardware and software problems via phone and email.
- Visit client sites and to assist other technical staff.
- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system. Fill out work reports sheets thoroughly and accurately for each call-out.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls so that it can be reassigned to a more senior IT member of staff.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Assist with the purchase of client equipment.
- Respond to all customers and staff members promptly on questions, queries or requests.
- Strong and clear professional communication skills are a must in this role.

Experience:

- 1-3 Years' experience in a similar role would be a distinct advantage.
- Certified A+ and Network +
- Certified to current Microsoft MCP MCSA level.
- Additional certifications considered CISCO, HP, VMware, WatchGuard, Symantec, Sophos

This position is located near to Old Street station.

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