Junior IT Support Technician
- Recruiter
- Recruitment Genius
- Location
- London, England
- Salary
- £20000 - £25000 per annum
- Posted
- 28 Jul 2015
- Closes
- 25 Aug 2015
- Ref
- 00037843
- Contact
- No Contact
- Sectors
- IT
- Contract Type
- Permanent
- Hours
- Full Time
A Junior IT Support Technician is required to join a managed service provider and IT Support services company specialising in the support of SME's in the Central London area and in the "not for profit", Financial and Recruitment Sectors.
Duties & Responsibility:
- To provide help-desk support to clients, assisting them with hardware and software problems via phone and email.
- Visit client sites and to assist other technical staff.
- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system. Fill out work reports sheets thoroughly and accurately for each call-out.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls so that it can be reassigned to a more senior IT member of staff.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Assist with the purchase of client equipment.
- Respond to all customers and staff members promptly on questions, queries or requests.
- Strong and clear professional communication skills are a must in this role.
Experience:
- 1-3 Years' experience in a similar role would be a distinct advantage.
- Certified A+ and Network +
- Certified to current Microsoft MCP MCSA level.
- Additional certifications considered CISCO, HP, VMware, WatchGuard, Symantec, Sophos
This position is located near to Old Street station.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.
Duties & Responsibility:
- To provide help-desk support to clients, assisting them with hardware and software problems via phone and email.
- Visit client sites and to assist other technical staff.
- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system. Fill out work reports sheets thoroughly and accurately for each call-out.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls so that it can be reassigned to a more senior IT member of staff.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Assist with the purchase of client equipment.
- Respond to all customers and staff members promptly on questions, queries or requests.
- Strong and clear professional communication skills are a must in this role.
Experience:
- 1-3 Years' experience in a similar role would be a distinct advantage.
- Certified A+ and Network +
- Certified to current Microsoft MCP MCSA level.
- Additional certifications considered CISCO, HP, VMware, WatchGuard, Symantec, Sophos
This position is located near to Old Street station.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.