Administration Department Manager (Financial Services)

Age Partnership, is an award winning retirement solutions specialist. Due to our impressive market position, growth strategy and marketing plans, we are seeking established and successful Administration Department Manager. 

The role
You will manage and develop a high-quality administration function and to promote Age Partnership as the premier adviser in its field. Your responsibilities will include:

•    General day to day team management, leadership and monitoring including recruitment, induction, training, motivation, adherence to change, one to one’s and appraisals etc.
•    Customer service control to include dealing with complex queries and complaints from clients, endorsing TCF and HCI within the department to achieve high levels of client satisfaction 
•    Work closely with the other departments to promote consistent business practises and procedures in line with current legislation and best practises
•    Ensure all HR matters are handled fairly and consistently in line with legal and company requirements, to include disciplinary and grievance matters
•    Meeting external providers on a regular basis to ensure SLA’s are maintained and seek to improve on an ongoing basis
•    To take overall responsibility of lender/provider deadlines 
•    To take overall responsibility of ‘packaging’ applications to ensure the department works to defined timescales

What you’ll need
You will have current Financial Services industry knowledge, and have a previous experience in managing an administration team within a regulated industry. You may be CeMAP / CeRER qualified but this is not essential.

We are looking for a hard-working, approachable and organised individual who is able to think strategically whilst delivering clear direction and support. You will be a role model and inspirational leader, have the ability to define, improve and analyse processes to deliver positive change within the department.

Why work with us?
Age Partnership, is a retirement solutions company.  Due to our impressive market position, we are developing  our existing teams within both  Pension Income and Equity Release and as a result, we are looking for strong Department Manager’s to join our administration team in driving the business forward by delivering exceptional administration support. 

So if you wish to be considered for this superb opportunity click ‘apply’. You will receive an email shortly after your application which you will need to read. 

No agencies please.

You must be eligible to work in the UK. 
 
Suitable Skills/Experience: Admin Team Manager, Sales Office Manager, Administration Manager