Direct Coorinator
- Recruiter
- Smart Solutions Recruitment Ltd
- Location
- Cardiff
- Salary
- £18500 - £19000 per annum, Benefits: Bonus Structure
- Posted
- 27 Jul 2015
- Closes
- 24 Aug 2015
- Ref
- J9134
- Contract Type
- Permanent
- Hours
- Part Time
Job Summary:
In conjunction with the sales team, proactively manage dealers & consumers who have chosen a direct sales channel to transact business to us through;
• the provision of exceptional customer service and front line sales support
• identifying and fully embracing opportunities to enhance client experience/performance
• the provision of in-depth business analysis
• utilizing AFSM sales process to win new business in identified markets
Responsibilities:
Develop and maintain successful, positive and mutually beneficial relationships with clients through regular telephone contact and occasional joint visits where necessary.
Ensure that all customers are provided with an efficient service in a compliant, professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships through the proposal to payout process.
To enhance the company's reputation by delivering exceptional customer service and ensuring that a culture of Treating Customers Fairly is embedded within every customer transaction.
Ensure that prompt and regular communication is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times. This includes Live Chat, emails and social media.
Achieve Key Performance Indicator and quality expectations, namely the KPI's of the business and compliance expectations as measured by the QDQ Document.
Maintain and apply a comprehensive knowledge of all products, innovation, services and systems from a Sales and Operational perspective in order for you to embrace, successfully introduce and manage with Customers.
Create and produce accurate performance reporting for use by Sales Team & Dealers on Monthly Business Written through the business.
Proactively engage with dealers and review performance data to understand the causes of underlying performance issues or repeat customer problems, identifying the need to inform the Account Managers and management.
Provide a professional and knowledgeable front line specialist support for all accounts and customers when handling Underwriting, Payout, Product, System, SQ, Customer and Collections queries via telephone and email.
Proactively manage the teams accepted business by securing commitment with the customer in a timely manner, obtaining and recording reasons for lost business, analysing trends of lost business.
In conjunction with the Account Manager review the advertising & merchandising material IAR contract to ensure that material is kept up to date
Review the advertising and promotions payment to Dealers, ensuring that financial offers are in line with expectations referring issues to management.
Record, collate and share competitor and market data obtained with team and sales management
Efficiently manage daily administrative demands of the role in adherence to company policies and procedures; Sales Trackers, Dealer Set Ups, Email Rota, Performance Monitor etc.
Maintain an up-to-date knowledge of regulatory and legislative information related to clients, products and services (e.g. ICOB, FSA rules, Money Laundering, Data Protection, etc.) as advised by line management. Ensure all compliance related issues are reported appropriately.
Maintain good knowledge and understanding of all policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
Undertake any other reasonable tasks as and when requested by Line Manager
Ensure company policies and procedures are adhered to at all times
The working hours are expected to be fixed at 10am-5pm on a Sunday, and 7 hours per day on a Monday and Tuesday, which can be worked flexibly between the hours of 9am and 8pm.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job which the jobholder may be required to perform. Flexibility is essential since the jobholders working hours will be determined by the requirements of the business.
Smart Solutions is committed to providing Equal Opportunities and treating everyone who works for or wishes to work for us, with the same level of courtesy and respect.
In conjunction with the sales team, proactively manage dealers & consumers who have chosen a direct sales channel to transact business to us through;
• the provision of exceptional customer service and front line sales support
• identifying and fully embracing opportunities to enhance client experience/performance
• the provision of in-depth business analysis
• utilizing AFSM sales process to win new business in identified markets
Responsibilities:
Develop and maintain successful, positive and mutually beneficial relationships with clients through regular telephone contact and occasional joint visits where necessary.
Ensure that all customers are provided with an efficient service in a compliant, professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships through the proposal to payout process.
To enhance the company's reputation by delivering exceptional customer service and ensuring that a culture of Treating Customers Fairly is embedded within every customer transaction.
Ensure that prompt and regular communication is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times. This includes Live Chat, emails and social media.
Achieve Key Performance Indicator and quality expectations, namely the KPI's of the business and compliance expectations as measured by the QDQ Document.
Maintain and apply a comprehensive knowledge of all products, innovation, services and systems from a Sales and Operational perspective in order for you to embrace, successfully introduce and manage with Customers.
Create and produce accurate performance reporting for use by Sales Team & Dealers on Monthly Business Written through the business.
Proactively engage with dealers and review performance data to understand the causes of underlying performance issues or repeat customer problems, identifying the need to inform the Account Managers and management.
Provide a professional and knowledgeable front line specialist support for all accounts and customers when handling Underwriting, Payout, Product, System, SQ, Customer and Collections queries via telephone and email.
Proactively manage the teams accepted business by securing commitment with the customer in a timely manner, obtaining and recording reasons for lost business, analysing trends of lost business.
In conjunction with the Account Manager review the advertising & merchandising material IAR contract to ensure that material is kept up to date
Review the advertising and promotions payment to Dealers, ensuring that financial offers are in line with expectations referring issues to management.
Record, collate and share competitor and market data obtained with team and sales management
Efficiently manage daily administrative demands of the role in adherence to company policies and procedures; Sales Trackers, Dealer Set Ups, Email Rota, Performance Monitor etc.
Maintain an up-to-date knowledge of regulatory and legislative information related to clients, products and services (e.g. ICOB, FSA rules, Money Laundering, Data Protection, etc.) as advised by line management. Ensure all compliance related issues are reported appropriately.
Maintain good knowledge and understanding of all policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
Undertake any other reasonable tasks as and when requested by Line Manager
Ensure company policies and procedures are adhered to at all times
The working hours are expected to be fixed at 10am-5pm on a Sunday, and 7 hours per day on a Monday and Tuesday, which can be worked flexibly between the hours of 9am and 8pm.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job which the jobholder may be required to perform. Flexibility is essential since the jobholders working hours will be determined by the requirements of the business.
Smart Solutions is committed to providing Equal Opportunities and treating everyone who works for or wishes to work for us, with the same level of courtesy and respect.