Production Support – Team Leader
- Recruiter
- Wex Europe Limited
- Location
- Crewe, Cheshire
- Salary
- 50K plus benefits
- Posted
- 26 Jul 2015
- Closes
- 23 Aug 2015
- Sectors
- IT, Software Development
- Contract Type
- Permanent
- Hours
- Full Time
The purpose of the position is to deliver Operational Support Services for IFCS across WEX Global, as a member of Service Management & Operations (SMO) and specifically as part of Operational Support team(s). The Production Support Team Leader is also responsible for the provision of leadership of a team specialising in supporting the core IFCS Application and subsidiary related applications, Client Liaison and locality based training:
- Assisting the SMO Manager leadership of the locally based support Team through leading continuous improvement and best practice initiatives
- Providing senior level advice and guidance to team members in relation to operational support , validation and client engagement in alignment with the “IT Infrastructure Library” (ITIL) best practice methodology
- Providing advice and guidance to team members in relation to creating clear and concise, fit for purpose operational support documentation
- Providing quality advice to stakeholders, and ensuring quality reporting deliverables are produced by the team to approved standards, within agreed timeframes
- Managing staff within the Production Support team, including being available for consultation during after-hours support
- Providing input into the Continual Service Improvement programme that will enable IFCS Global Operational Support develop their skills and knowledge, ensuring sufficient operational capability within the teams and a consistent and competent application of the SMO Practice
- Supporting projects and programmes to ensure they are aligned with best practise Operational Support methodologies